Online Programs Coordinator and Financial Aid Counselor

Job SummaryThe Online Programs Coordinator and Financial Aid Counselor performs functions under the general supervision of the Associate Director of Financial Aid Counseling but works independently to provide a variety of coordinating and advising services in support of the Financial Aid and Scholarships Office. The incumbent performs functions related to the functional and technical financial aid programs, the Financial Aid application processes and awarding cycles, as well as student and parent counseling. The incumbent will maintain a high level of knowledge regarding Financial Aid programs that attracts, retains, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. As a representative for San Jose State University, the incumbent maintains a high level of expertise in Financial Aid requirements, processes, and regulations to facilitate quality customer service and financial aid advising in supporting students' decision to apply and attend SJSU. The incumbent will collect accurate financial aid documentation and perform verification in order to award aid to our online student population. The incumbent will be responsible to provide financial aid counseling for prospective and continuing students. The Online Programs Coordinator and Financial Aid Counselor is responsible for serving as the point of contact for SJSU Online Enrollment Counselors and for the evaluation and verification of aid prospective and applicant online learners.Key ResponsibilitiesCoordinate the online Programs supported by the Financial Aid Office (SJSU Online, and Accelerated Programs with a special session fee structure)Verification and award coordination of financial aid awarded for students enrolled in SJSU Online programLiaison with on and off campus personnel in administering the various programs. Work closely with the Bursar's Office to ensure the timely disbursement and transmittal of financial aid for the special programsEnsures the effective Financial Aid communication process to prospective students and their families, and supports the yield process and activities for admitted studentsMaintains knowledge of financial aid programs, including Pell, Federal, Cal Grant, and Federal Work Study (FWS). Keeps current and interprets federal and scholarship eligibility criteria and office practicesCommunicates effectively with students regarding their on-line checklist items and their individual status in the Financial Aid application. Explains the applicant process award cycle and answers questions related to Financial Aid and Scholarship award process at San Jose State University and communicates to students and parentsAssists students at the front counter answering questions during drop-in hours and provides phone coverage. Explains to students and parents the various documents, such as tax transcripts and verification forms that may be requested by FASO to complete the application processKnowledge, Skills & AbilitiesAbility to communicate with constituents in a professional and respectful mannerAbility to interact with a variety of internal partners from Academic and Student Affairs to the Office of the PresidentKnowledge of methods, procedures, practices and activities of the program areaAbility to interpret and apply university policies, rules, and regulations regarding financial aidAbility to interpret and explain policies to various staff members and studentsGeneral knowledge of individual counseling techniques, and working knowledge of student services programs to which immediately assignedAbility to compose and appropriately format correspondence and reportsKnowledge of software applications such as word processing, spreadsheet, and database managementGeneral knowledge of the methods and problems of organizational and program managementGeneral knowledge of research and interview techniquesAbility to obtain factual and interpretive information through interviews; ability to acquire and apply knowledge of financial aid requirementsAbility to analyze and evaluate financial documents, and acquire and apply knowledge of Financial Aid and ScholarshipsAbility to be sensitive and responsive to student needs and ability to work independently and in a team settingAbility to perform accurately in a detail-oriented environment and handle multiple work priorities, organize and plan work and projectsAbility to maintain confidentiality and appropriately handle sensitive communications with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contactsExcellent oral and written communication skillsAbility to advise students individually and in groups on routine matters where requiredExcellent customer service and public relations skillsRequired QualificationsEquivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-relatedThree (3) years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counselingPreferred QualificationsBachelor's DegreeFive years (5) of in-house financial aid experience - from application to disbursement - FAFSA completion, awarding students, revising awards, and understanding of Return to Title IV (R2T4) and its effect on the online populationTwo (2) years of experience working with special populations outside of the regular financial aid processTwo (2) years of student counseling experience relaying information to students and families on their financial aid eligibilityTwo (2) years of experience of presenting to students/families through in-person or virtual meansExperience with online document retrieval system (On-Base) and running queries from PeopleSoftCompensationClassification: Student Services Professional IIIAnticipated Hiring Range: $5,025/monthCSU Salary Range: $5,025/month - $7,159/monthSan Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.Application ProcedureClick Apply Now to complete the SJSU Online Employment Application and attach the following documents:ResumeLetter of InterestAll applicants must apply within the specified application period:

March 22, 2024 through April 8, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.Contact InformationUniversity Personneljobs@sjsu.edu408-924-2252CSU Vaccination PolicyThe CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)Equal Employment StatementSan Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities.

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