Vice President, Operations

Qualifications

Bachelor’s degree in a related fieldA minimum of 10 years’ experience of progressively responsible experience in the field of property management, with working knowledge in affordable housingA minimum of 7 years in a management role and experienceProven leadership skills, with the ability to plan and manage changeExperience with the development and oversight of complex budgetsStrong organizational development skills with the ability to align goals with projected growthStrong computer skills, including knowledge of property management softwareExcellent verbal and written communication skillsA proven record of providing excellent internal and external customer serviceTravel to all sites required; valid driver’s license and vehicle requiredResponsibilities

The primary responsibility of the Vice President of Operations is to implement property management strategies and initiatives in accordance with established goals and objectivesIn this capacity, the Vice President of Operations will be responsible for overseeing the day-to-day operational activities for all properties within the affordable housing portfolio and ensure that all personnel under their supervision are fully supported, trained, and embrace Monroe Group’s mission to achieve and maintain the highest standards of professional property management and to improve the communities in which we operateWork closely with the President to refine and implement property management strategies that best support and promote the Monroe Group’s missionProvide leadership and guidance to staff, ensuring that established goals of the strategic plan are metMaximize the operating efficiency and financial performance of the portfolio by identifying strategic and tactical initiativesAdvise the President on new and innovative operational advancements and make recommendations regarding key company initiativesCreate and maintain professional and supportive environments at all properties within the portfolio by providing leadership and guidance in ensuring all communities embrace Monroe Group’s mission that all people, regardless of their financial situation, age or abilities, deserve to live in quality and safe homes and communitiesOversee the preparation and management of annual operating and capital budgets for all housing operations and facilitiesEnsure that standardized procedures, policies, and training programs are consistently implemented throughout the portfolio to achieve regulatory compliance with all local, state, and federal housing authorities and regulatory agenciesWhere necessary, facilitate process improvement changesOversee compliance with mandatory City, State, and Federal inspections (NSPIRE) and other periodic building system inspectionsDirect and oversee the work order tracking database to assemble and disseminate regular reporting on all work orders, revealing elapsed times for each type of repair, product replacement histories, and scheduled preventative maintenanceSet overall operational and financial goals and objectives for each property within the portfolio; using or improving reporting mechanisms to hold team members accountable for the operational performance of their portfolios; enhance organizational capacity and instill a model of teamwork among and between workgroupsCreate a cohesive and dedicated team; mentor and coach staff by facilitating leadership development and growth opportunitiesDirect supervision of the Directors of Operation and related team membersWork in partnership with internal stakeholders, including members of the executive team, compliance, construction, development, maintenance, asset management, accounting, human resources, and legal departments, to help foster a “one team” mindsetProvide informed input with respect to design review and operating budget reviewWorking closely with the Development and Construction team, ensure effective construction to operations transition on all major acquisition and rehabilitation projectsOversee the tracking, reporting, and monitoring of strategic and operational goalsConduct inspections of all properties, as needed, with more frequent inspections as needed for operationally challenged propertiesReview Monthly Financial Reports, track variances and ensure smooth recoveryConduct regular reviews of performance goals and develop property specific strategic plans for enhanced operational performance where necessaryAct as a liaison with local, state and federal housing authorities and agencies and participate in meetings and inspections with owners, investors, government agencies and residents as necessaryWork closely with the Regional Maintenance team and Asset Management to monitor maintenance services to ensure quality, timely and cost-effective deliveryParticipate in the development and support the implementation of trainings and staff developmentReview and submit approvals for purchases and/or contractual services per stipulated amountAssist in determining appropriate staffing levels, hiring and training of staffDevelop and foster relationships with key clients, industry and trade associations, government representatives, public service organizations, customer groups and vendors as necessary in the overall management of the portfolio while also helping address program and funding issues associated with our housing operations

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