Kuraray America, Inc.
VP, Services
Kuraray America, Inc., Chantilly, Virginia, United States, 22021
Position Title
VP of ServicesDepartment
ServicesCompany Tier
Sr. LeadershipEmployment Status
Full-Time Part-TimeFLSA Status
ExemptReports to
Chief Operating OfficerTravel Requirement
YesCommission Eligible
YesEffective Date
02/01/2023Summary:
The VP of Services will lead and strategically grow Splunk Professional Services for Qmulos and manage all aspects of Qmulos’ Professional Services lifecycle. Services business development, engineering team health, project delivery, business process improvement, and attainment of corporate level KPIs all fall within the scope of the role. A successful VP of Services will foster a customer centric culture within the team while meeting utilization and corporate targets. This role will also serve as a cross-functional lead between services team members, partners, and customers, and the Qmulos Product organization.Responsibilities:
Manage and strategically expand Splunk Professional Services partnerships and direct customer accounts to achieve revenue & margin targets while maintaining customer satisfaction.Manage and develop multiple Splunk Professional Services revenue streams, primary partnerships within Splunk’s ecosystem, to include revenue from core Splunk services, premium Splunk app services, assigned expert services, subscription services, cloud migration services, and direct services from public and private sectors.Facilitate short and long term Splunk resource capacity planning based on current big data analytics industry needs, with a primary focus of minimum attrition, balanced resource utilization and continued revenue growth.Provide strategic guidance and subject matter expertise to C-suite and Board of Directors. Interpret internal and external business challenges and recommend best practices to improve products, processes, or services. Utilize understanding of industry trends to inform decision making process.Monitor the overall performance of the department by tracking and examining key performance indicators and operational goals while reporting out to the leadership team.Establish contract milestones and track real-time progress against these milestones. Identify risks to project roll-out and develop actions to reduce those risks.Work with Qmulos finance function to accurately forecast key business implications and financial metrics. Recommend and implement adjustments to meet business goals.Collaborate closely and execute plans with internal Qmulos product teams to minimize resource gaps, technology, and product gaps, and strategically coordinate product sales opportunities from Services engagements (Cross Sales).Build an efficient, effective, and high performing team that strengthens the department's technical and consulting capabilities to deliver Qmulos strategic roadmap.Supervisory Responsibilities:
Recruits, interviews, hires, and trains new Splunk Engineers.Mentor and guide Splunk Professional Services team with career path, organic growth, continued technical and soft skills growth.Promote inclusion and strong trust at all Services management levels of organization.Oversee the daily workflow of the department.Provide constructive and timely performance evaluations and ongoing feedback for improvement.Handle discipline and termination of employees in accordance with company policy.Provide technical oversight and guidance to ensure quality and consistent Splunk consulting of Splunk services engineers across all customer engagements.Distribute knowledge to engineers on new processes and ensure consistent delivery.Required Skills/Abilities:
10+ years of customer-facing services experience.10+ years of experience in Federal, State, SLED or Pub Sec providing consulting and/or professional services.5+ years of leadership experience managing and mentoring engineers.Demonstrated ability to deliver cybersecurity solutions to customers with experience in customer success and revenue growth achievements.Knowledge of Splunk enterprise and surrounding ecosystem.Experience scaling PS teams within a growing organization.Strong consulting, analytical, and problem-solving skills.Strong communication skills with customers and Qmulos cross-functional teams.Adept at multi-tasking and working with multiple customers at the same time.Experience in building a network and fostering relationships with customers and potential customers.Ability to engage senior client management in discussions regarding our solutions, the client’s industry, and business model.Strong customer service orientation- demonstrates the ability to build effective working relationships with stakeholders leading to “trusted advisory” status.Potential Travel: 25%.
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VP of ServicesDepartment
ServicesCompany Tier
Sr. LeadershipEmployment Status
Full-Time Part-TimeFLSA Status
ExemptReports to
Chief Operating OfficerTravel Requirement
YesCommission Eligible
YesEffective Date
02/01/2023Summary:
The VP of Services will lead and strategically grow Splunk Professional Services for Qmulos and manage all aspects of Qmulos’ Professional Services lifecycle. Services business development, engineering team health, project delivery, business process improvement, and attainment of corporate level KPIs all fall within the scope of the role. A successful VP of Services will foster a customer centric culture within the team while meeting utilization and corporate targets. This role will also serve as a cross-functional lead between services team members, partners, and customers, and the Qmulos Product organization.Responsibilities:
Manage and strategically expand Splunk Professional Services partnerships and direct customer accounts to achieve revenue & margin targets while maintaining customer satisfaction.Manage and develop multiple Splunk Professional Services revenue streams, primary partnerships within Splunk’s ecosystem, to include revenue from core Splunk services, premium Splunk app services, assigned expert services, subscription services, cloud migration services, and direct services from public and private sectors.Facilitate short and long term Splunk resource capacity planning based on current big data analytics industry needs, with a primary focus of minimum attrition, balanced resource utilization and continued revenue growth.Provide strategic guidance and subject matter expertise to C-suite and Board of Directors. Interpret internal and external business challenges and recommend best practices to improve products, processes, or services. Utilize understanding of industry trends to inform decision making process.Monitor the overall performance of the department by tracking and examining key performance indicators and operational goals while reporting out to the leadership team.Establish contract milestones and track real-time progress against these milestones. Identify risks to project roll-out and develop actions to reduce those risks.Work with Qmulos finance function to accurately forecast key business implications and financial metrics. Recommend and implement adjustments to meet business goals.Collaborate closely and execute plans with internal Qmulos product teams to minimize resource gaps, technology, and product gaps, and strategically coordinate product sales opportunities from Services engagements (Cross Sales).Build an efficient, effective, and high performing team that strengthens the department's technical and consulting capabilities to deliver Qmulos strategic roadmap.Supervisory Responsibilities:
Recruits, interviews, hires, and trains new Splunk Engineers.Mentor and guide Splunk Professional Services team with career path, organic growth, continued technical and soft skills growth.Promote inclusion and strong trust at all Services management levels of organization.Oversee the daily workflow of the department.Provide constructive and timely performance evaluations and ongoing feedback for improvement.Handle discipline and termination of employees in accordance with company policy.Provide technical oversight and guidance to ensure quality and consistent Splunk consulting of Splunk services engineers across all customer engagements.Distribute knowledge to engineers on new processes and ensure consistent delivery.Required Skills/Abilities:
10+ years of customer-facing services experience.10+ years of experience in Federal, State, SLED or Pub Sec providing consulting and/or professional services.5+ years of leadership experience managing and mentoring engineers.Demonstrated ability to deliver cybersecurity solutions to customers with experience in customer success and revenue growth achievements.Knowledge of Splunk enterprise and surrounding ecosystem.Experience scaling PS teams within a growing organization.Strong consulting, analytical, and problem-solving skills.Strong communication skills with customers and Qmulos cross-functional teams.Adept at multi-tasking and working with multiple customers at the same time.Experience in building a network and fostering relationships with customers and potential customers.Ability to engage senior client management in discussions regarding our solutions, the client’s industry, and business model.Strong customer service orientation- demonstrates the ability to build effective working relationships with stakeholders leading to “trusted advisory” status.Potential Travel: 25%.
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