CACI International
Change Manager
CACI International, Chantilly, Virginia, United States, 22021
Change Manager
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
What You'll Get to Do:
This position will encompass several functions:
Work with a friendly team with growth opportunitiesProvide front line customer interaction to solve basic technical problems and provide support for all assigned areasChange management and tracking of all program help desk ticketsCoordinating outages and generating reports about the program's tickets to ensure SLAs are met and all tickets are routed properlyUsing Splunk to review and provide reports on all security audit requirements, creating custom dashboards and alertsAssisting with gathering and preparing contract CDRLs ensuring contract deliverable are being met on scheduleMore About This Role:
Responding to and diagnosing problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up stepsResponsible for opening, tracking and closing trouble ticketsEnsures problem ownership and promotes end-user satisfactionCollaborate with software development and systems administrators to help identify, respond, and resolve tickets in a timely mannerConduct weekly audits utilizing Splunk Qmulos Q-Audit identifying and investigating anomalous activity and gathering Body of Evidence (BoEs) to meet weekly and monthly Continuous Monitoring (ConMon) requirements mandated for enterprise audit capabilities based on the intelligence Community Standard (ICS) 500-27You'll Bring These Qualifications
Active and current TS/SCI with polygraphBachelor's degree or equivalent, and a minimum 5 years of related experienceSecurity+ Certification (current)Experience with ServiceNowStrong customer service skillsStrong verbal and written communication skillsStrong, active listening skillsDetail-orientedAbility to multi-task in a fast-paced environmentExtensive knowledge of MS Product Suite (Word, Excel, SharePoint)Experience with ServiceNow ticketing systemDocumentation and updating ServiceNow incidentsProviding support to end-users spanning a variety of issuesIdentifying, researching, and resolving technical problemsResponding to telephone calls, email, and personnel requests for technical supportDocumenting, tracking, and monitoring the problem to ensure a timely resolutionWorks independently with limited supervisionGood organizational skillsGood leadership skillsGood time management skillsGood problem-solving abilityGood analytical and logical skillsThese Qualifications Would Be Nice to Have:
SQL familiarityTenable experienceExperience with SplunkQmulos Q-Audit experienceCM Data Base (CMDB) experienceExperience with Problem and Incident Management
What We Can Offer You:
- We've been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless.
So is ours.
Learn more about CACI here.
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:$71,500 - $150,200
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
What You'll Get to Do:
This position will encompass several functions:
Work with a friendly team with growth opportunitiesProvide front line customer interaction to solve basic technical problems and provide support for all assigned areasChange management and tracking of all program help desk ticketsCoordinating outages and generating reports about the program's tickets to ensure SLAs are met and all tickets are routed properlyUsing Splunk to review and provide reports on all security audit requirements, creating custom dashboards and alertsAssisting with gathering and preparing contract CDRLs ensuring contract deliverable are being met on scheduleMore About This Role:
Responding to and diagnosing problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up stepsResponsible for opening, tracking and closing trouble ticketsEnsures problem ownership and promotes end-user satisfactionCollaborate with software development and systems administrators to help identify, respond, and resolve tickets in a timely mannerConduct weekly audits utilizing Splunk Qmulos Q-Audit identifying and investigating anomalous activity and gathering Body of Evidence (BoEs) to meet weekly and monthly Continuous Monitoring (ConMon) requirements mandated for enterprise audit capabilities based on the intelligence Community Standard (ICS) 500-27You'll Bring These Qualifications
Active and current TS/SCI with polygraphBachelor's degree or equivalent, and a minimum 5 years of related experienceSecurity+ Certification (current)Experience with ServiceNowStrong customer service skillsStrong verbal and written communication skillsStrong, active listening skillsDetail-orientedAbility to multi-task in a fast-paced environmentExtensive knowledge of MS Product Suite (Word, Excel, SharePoint)Experience with ServiceNow ticketing systemDocumentation and updating ServiceNow incidentsProviding support to end-users spanning a variety of issuesIdentifying, researching, and resolving technical problemsResponding to telephone calls, email, and personnel requests for technical supportDocumenting, tracking, and monitoring the problem to ensure a timely resolutionWorks independently with limited supervisionGood organizational skillsGood leadership skillsGood time management skillsGood problem-solving abilityGood analytical and logical skillsThese Qualifications Would Be Nice to Have:
SQL familiarityTenable experienceExperience with SplunkQmulos Q-Audit experienceCM Data Base (CMDB) experienceExperience with Problem and Incident Management
What We Can Offer You:
- We've been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless.
So is ours.
Learn more about CACI here.
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:$71,500 - $150,200
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.