Customer Experience Manager

Customer Experience ManagerVetcove, United StatesDate Posted: 31 Oct, 2022Work Location: Miami, FL, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: No experience requiredRemote Work: YesVacancies: 1 availableJoin our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry.About the PositionThe Customer Experience Role is responsible for engaging and growing our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform.Members of the CX team work collaboratively to provide live support to our users in a 1:1 setting, as well as through our ambassadors program, our internal discussion boards, community events, educational courses & webinars, weekly giveaways, and collaborative content. This role also plays a pivotal part in providing both an incredible first impression during the onboarding process, and a delightful day-to-day experience for every user and partner.The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.What you'll doProvide live support via intercom chat and phone call to our usersTrain, educate, and develop new Vetcove usersSupport existing Vetcove users when they request assistance through troubleshooting and escalations when necessaryCollaborate with engineering to enhance day-to-day user happinessWork with loyal users to improve our platform and perpetuate our messageYou should have1-3 years of relevant, customer-facing work experienceExcellent written and verbal communication skillsAbility to adapt quickly and manage many concurrent responsibilitiesA strong desire to help our customers succeedA positive attitude and one-for-all team mentalityTech/start-up work experience is a plusBenefits100% remote within the USAMedical, Dental, and Vision InsuranceAutomatic 401k contributionEmployee referral programAt home office set upBi-annual company retreatsOpen vacation policyEquityMonthly team eventsAbout VetcovePowering the animal health supply chain. Company Size: 51 - 250 People, Year Founded: 2015, Country: United States, Company Status: Actively Hiring.

#J-18808-Ljbffr