Ring Concierge
Bespoke Sales Manager
Ring Concierge, New York, New York, us, 10261
About Role
Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.
Responsibilities
SalesIdentify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plansDeepen client relationships by delivering a personalized and elevated experience that builds loyaltyManage and motivate the team to consistently achieve or exceed sales targetsStrategize sales tactics with the sales team to increase closing rateEnsure the team follows CRM guidelines and maintains consistent and timely communication with clientsLead client development strategies to cultivate new clientsDrive business through key product pillars and KPIsService
Execute in all things with a client-centric approachLead, model and coach based on client feedback and elevate the Ring Concierge experienceProvide management presence in the showroom, coaching the team and ensuring the highest standards of client experience are being delivered at all timesOptimize hospitality to create unique experiencesTake action on client feedback to improve customer serviceIn tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely mannerTalent
Attract, hire, and retain top talent to cultivate a climate of high performanceContinuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performanceSet and communicate clear and challenging goals, aligned to our Strategic Priorities and Key ResultsUtilize training and development opportunities to effectively support growth and development to drive performanceOperations
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvementEnsure exceptional operational support to drive sales and serviceManage efficient back of house and ensure consistency with established operational proceduresIdentify and execute efficiencies and best practicesEnsure compliance with all internal control proceduresAct as liaison between sourcing, production team and sales team as well as to other departments within the companyAbout You
Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer serviceDeep knowledge of diamonds, including quality assessment, grading, and industry standardsPassion for luxury products, fashion trends, and a keen eye for design aestheticsStrong analytical skills to interpret sales data and make data-driven decisionsAbility to multitask, prioritize workload, and meet deadlines in a fast-paced environmentRequirements
Bachelor's degree in business, marketing, or a related field (preferred)Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plusProven experience in luxury sales, preferably in the diamond or high-end jewelry industryStrong leadership and team management skills, with the ability to inspire and motivate sales professionalsProficiency in CRM software or other sales toolsDetails - NYC
Full-time role located in midtown NYCOffice Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours.401k with employer match programWe offer generous employee discounts on our fine jewelryPaid time off, including an extra allowance of 3 days annually for religious observancesThe salary for this position is $120,000-140,000, commensurate with experience
Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.
Responsibilities
SalesIdentify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plansDeepen client relationships by delivering a personalized and elevated experience that builds loyaltyManage and motivate the team to consistently achieve or exceed sales targetsStrategize sales tactics with the sales team to increase closing rateEnsure the team follows CRM guidelines and maintains consistent and timely communication with clientsLead client development strategies to cultivate new clientsDrive business through key product pillars and KPIsService
Execute in all things with a client-centric approachLead, model and coach based on client feedback and elevate the Ring Concierge experienceProvide management presence in the showroom, coaching the team and ensuring the highest standards of client experience are being delivered at all timesOptimize hospitality to create unique experiencesTake action on client feedback to improve customer serviceIn tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely mannerTalent
Attract, hire, and retain top talent to cultivate a climate of high performanceContinuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performanceSet and communicate clear and challenging goals, aligned to our Strategic Priorities and Key ResultsUtilize training and development opportunities to effectively support growth and development to drive performanceOperations
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvementEnsure exceptional operational support to drive sales and serviceManage efficient back of house and ensure consistency with established operational proceduresIdentify and execute efficiencies and best practicesEnsure compliance with all internal control proceduresAct as liaison between sourcing, production team and sales team as well as to other departments within the companyAbout You
Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer serviceDeep knowledge of diamonds, including quality assessment, grading, and industry standardsPassion for luxury products, fashion trends, and a keen eye for design aestheticsStrong analytical skills to interpret sales data and make data-driven decisionsAbility to multitask, prioritize workload, and meet deadlines in a fast-paced environmentRequirements
Bachelor's degree in business, marketing, or a related field (preferred)Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plusProven experience in luxury sales, preferably in the diamond or high-end jewelry industryStrong leadership and team management skills, with the ability to inspire and motivate sales professionalsProficiency in CRM software or other sales toolsDetails - NYC
Full-time role located in midtown NYCOffice Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours.401k with employer match programWe offer generous employee discounts on our fine jewelryPaid time off, including an extra allowance of 3 days annually for religious observancesThe salary for this position is $120,000-140,000, commensurate with experience