Supacolor
Customer Success Representative
Supacolor, Los Angeles, California, United States,
Customer Success RepresentativeWe’re Supacolor. We make the world’s best heat transfer, but that’s not all. We make it Supafast and Supaeasy to print garments like a pro. Supacolor exists for one reason: to help you make it.The roleYou bring the ‘Supa-Technical’ element to our customers, supporting customer experience and success for retail, wholesale, and dealer customers both new and existing. Assisting and educating customers is always top of mind, ensuring a seamless, efficient, and effective interaction has them referring Supacolor and giving us a shout out on social platforms. You're also the master of separations, have a history of solving difficult customer jobs to the finish line, and proactively share growth opportunities with the sales and marketing teams.You’ll be responsible for:Customer Success
Being ‘Supa’ awesome for our customers and delighting them every time.Calls answered ‘Supa’ product applicable to different apparel, different material.Technical Support
Check size/color/design accuracy of downloaded artwork.Outsource unusable files to external on progress of orders for customer enquiries.Communicating effectively when something needs to be changed (reprint or timeframes).Support Customer Success in answering art-based questions.Solving art issues with customers by communicating with friendly, concise, and understandable answers.Sharing and educating methods with Supa-Seps Studio and developing new separations techniques.Share growth opportunities with the sales and marketing teams.Essential Qualifications:Minimum of 3 years graphic design experience.Experience with Front; Monday; Codewolf.3 years Adobe Illustrator experience.3 years Photoshop experience.2+ years Customer service experience.Experience working in a fast-paced environment.Keep calm under pressure.Ability to effectively solve problems.People coordination and relationship building.Empathy and the ability to translate technical art information to the customer in a way that is friendly, understandable, and concise.A team player with a winning attitude that enjoys a fun work environment.An ability to deal with a fast-paced job, keeping in front of the workload and ensuring everyone’s on track.Why Join Us:Opportunity to work with a dynamic team in a fast-growing industry.Continuous learning and development opportunities.Collaborative and inclusive work environment.Make a meaningful impact by helping customers solve technical challenges and achieve their goals.Full-time benefits include: 401(k), Dental, Health, and Life insurance. Paid time off.If you are enthusiastic about technology and dedicated to providing exceptional customer service, we want to hear from you!
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Being ‘Supa’ awesome for our customers and delighting them every time.Calls answered ‘Supa’ product applicable to different apparel, different material.Technical Support
Check size/color/design accuracy of downloaded artwork.Outsource unusable files to external on progress of orders for customer enquiries.Communicating effectively when something needs to be changed (reprint or timeframes).Support Customer Success in answering art-based questions.Solving art issues with customers by communicating with friendly, concise, and understandable answers.Sharing and educating methods with Supa-Seps Studio and developing new separations techniques.Share growth opportunities with the sales and marketing teams.Essential Qualifications:Minimum of 3 years graphic design experience.Experience with Front; Monday; Codewolf.3 years Adobe Illustrator experience.3 years Photoshop experience.2+ years Customer service experience.Experience working in a fast-paced environment.Keep calm under pressure.Ability to effectively solve problems.People coordination and relationship building.Empathy and the ability to translate technical art information to the customer in a way that is friendly, understandable, and concise.A team player with a winning attitude that enjoys a fun work environment.An ability to deal with a fast-paced job, keeping in front of the workload and ensuring everyone’s on track.Why Join Us:Opportunity to work with a dynamic team in a fast-growing industry.Continuous learning and development opportunities.Collaborative and inclusive work environment.Make a meaningful impact by helping customers solve technical challenges and achieve their goals.Full-time benefits include: 401(k), Dental, Health, and Life insurance. Paid time off.If you are enthusiastic about technology and dedicated to providing exceptional customer service, we want to hear from you!
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