Capital One
Full Time Branch Ambassador - Eastern Maryland (South Cluster)
Capital One, Gambrills, Maryland, United States, 21054
Branch Ambassador - Eastern Maryland (South Cluster)
The Reimagined Branch Experience:Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives-not the other way around.As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve.Here's what we're looking for in you:You're friendly and engaging and can connect with customers.You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs.You're aware of the importance of being compliant when working at a bank.You'll support customers in all areas of the branch.The overall retail customer experience is improved with fewer handoffs.You're naturally curious and like to learn.You're digitally savvy.Are you a team player?You'll research and answer customer inquiries with the intent of enhancing customer retention and engagement.You'll be able to travel between branches in assigned local area.Basic Qualifications:High School Diploma, GED, or Equivalent CertificationAt least 1 year of Retail, Sales or Customer Service experienceAt least 6 months of cash handling experiencePreferred Qualifications:Associate's degree2+ years of Retail, Sales, or Banking ExperienceThis role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to any basis prohibited under applicable law.
#J-18808-Ljbffr
The Reimagined Branch Experience:Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives-not the other way around.As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve.Here's what we're looking for in you:You're friendly and engaging and can connect with customers.You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs.You're aware of the importance of being compliant when working at a bank.You'll support customers in all areas of the branch.The overall retail customer experience is improved with fewer handoffs.You're naturally curious and like to learn.You're digitally savvy.Are you a team player?You'll research and answer customer inquiries with the intent of enhancing customer retention and engagement.You'll be able to travel between branches in assigned local area.Basic Qualifications:High School Diploma, GED, or Equivalent CertificationAt least 1 year of Retail, Sales or Customer Service experienceAt least 6 months of cash handling experiencePreferred Qualifications:Associate's degree2+ years of Retail, Sales, or Banking ExperienceThis role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to any basis prohibited under applicable law.
#J-18808-Ljbffr