Capital One
Part Time Branch Ambassador - Eastern Maryland (South Cluster)
Capital One, Annapolis, Maryland, United States, 21403
Part Time Branch Ambassador - Eastern Maryland (South Cluster)
The Reimagined Branch Experience:Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives-not the other way around.As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll perform a wide variety of transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our Branch team exists to enhance the financial lives of people in the communities we serve. We seek outgoing, passionate people who want to be a part of this reimagined banking experience.Here's what we're looking for in you:You're friendly and engaging and can connect with customers. You'll help determine both personal and business financial needs, ensuring compliance with all policies and procedures.You'll support customers in all areas of the branch, from cash handling to service needs, improving the overall retail customer experience.You're naturally curious and like to learn. We'll teach you what Capital One offers in products, services, and experiences.You're digitally savvy. You'll showcase what's possible in our physical space and how to navigate our mobile and online experience, educating customers on banking channels and services.You'll research and answer customer inquiries to enhance customer retention and engagement.You'll be able to travel between branches in the assigned local area and support the market you are assigned.Basic Qualifications:- High School Diploma, GED, or Equivalent Certification- At least 1 year of Retail, Sales, or Customer Service experience- At least 6 months of cash handling experiencePreferred Qualifications:- Associate's degree- 2+ years of Retail, Sales, or Banking ExperienceIf you're nodding along and like what you're reading, let's talk.
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The Reimagined Branch Experience:Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives-not the other way around.As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll perform a wide variety of transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our Branch team exists to enhance the financial lives of people in the communities we serve. We seek outgoing, passionate people who want to be a part of this reimagined banking experience.Here's what we're looking for in you:You're friendly and engaging and can connect with customers. You'll help determine both personal and business financial needs, ensuring compliance with all policies and procedures.You'll support customers in all areas of the branch, from cash handling to service needs, improving the overall retail customer experience.You're naturally curious and like to learn. We'll teach you what Capital One offers in products, services, and experiences.You're digitally savvy. You'll showcase what's possible in our physical space and how to navigate our mobile and online experience, educating customers on banking channels and services.You'll research and answer customer inquiries to enhance customer retention and engagement.You'll be able to travel between branches in the assigned local area and support the market you are assigned.Basic Qualifications:- High School Diploma, GED, or Equivalent Certification- At least 1 year of Retail, Sales, or Customer Service experience- At least 6 months of cash handling experiencePreferred Qualifications:- Associate's degree- 2+ years of Retail, Sales, or Banking ExperienceIf you're nodding along and like what you're reading, let's talk.
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