Mass General Brigham Health Plan
Account Executive II
Mass General Brigham Health Plan, Somerville, Massachusetts, us, 02145
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.Account Executive II
The Account Executive II is responsible for all aspects of account management, while maintaining positive and productive customer and broker relationships.Essential Functions
Acts as primary relationship manager for assigned CRC employer accounts and brokers to cultivate positive relationships.Act as a customer advocate in providing assistance to resolve client’s issues.Responsible for maintaining membership and account retention levels for an assigned CRC book of business.Proactively assess client’s needs and develop solutions to exceed client expectations.Develops annual account plans and recommends strategies for account growth and retention.Works strategically with Director and UW on book of business outlook; challenges and opportunities.Coordinates with account support teams and other internal departments as necessary to resolve client issues.Documents all client activities in CRM.Ensures that rate renewal and contract addendum process is completed in a timely manner.Oversees all aspects of open enrollment, including participating in and staffing enrollment fairs as well as preparing and delivering presentations.Hold self and others accountable to meet commitments.Build strong customer relationships and deliver solutions that meet customer expectations; establish and maintain effective customer relationships – both internal as well as external.Visit client two times a year, minimally.Ensure diversity, equity, and inclusion are integrated as a guiding principle.Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.Build strong relationships and infrastructures that designate MGB Health Plan as a people-first organization.May participate on assigned projects where account retention representation is needed.Other duties as assigned with or without accommodation.Working Conditions and Physical Effort
Work is normally performed in a typical office/hybrid remote work environment.Must be able to travel within state of MA.Qualifications
Knowledge and Education Required:
Bachelors Degree or the equivalent combination of training and experience, plus 3-5 years of related experience.Licensed to sell Health and Disability Insurance in Massachusetts.Experience Required:
3-5 years of account management experience.Preferred/Desired:
Considerable relationship and client management experience.Prior health plan large group account management experience.Success working with brokers/consultants.Skills/Competencies:
Demonstrate MGB Health Plan's core brand principles of always listening, challenging conventions, and providing value.Strong aptitude for technology-based solutions.Ability to inject energy, when and where it’s needed.Respect the talent and unique contribution of every individual, and treat all people in a fair and equitable manner.Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.Be accountable for delivering high-quality work. Act with a clear sense of ownership.Bring fresh ideas forward by actively listening to and working with employees and the people we serve.Organizational Relationships/Scope
The Account Executive will work with Brokers and/or Consultants, as well as HR management at client sites.Primary Location
MA-Somerville-MGB Health Plan at Assembly RowJob
Sales – ManagementOrganization
Mass General Brigham Health PlanSchedule
Full-timeStandard Hours
40Shift
Day JobEmployee Status
RegularRecruiting Department
MGB Health Plan SalesJob Posting
Nov 13, 2023
#J-18808-Ljbffr
The Account Executive II is responsible for all aspects of account management, while maintaining positive and productive customer and broker relationships.Essential Functions
Acts as primary relationship manager for assigned CRC employer accounts and brokers to cultivate positive relationships.Act as a customer advocate in providing assistance to resolve client’s issues.Responsible for maintaining membership and account retention levels for an assigned CRC book of business.Proactively assess client’s needs and develop solutions to exceed client expectations.Develops annual account plans and recommends strategies for account growth and retention.Works strategically with Director and UW on book of business outlook; challenges and opportunities.Coordinates with account support teams and other internal departments as necessary to resolve client issues.Documents all client activities in CRM.Ensures that rate renewal and contract addendum process is completed in a timely manner.Oversees all aspects of open enrollment, including participating in and staffing enrollment fairs as well as preparing and delivering presentations.Hold self and others accountable to meet commitments.Build strong customer relationships and deliver solutions that meet customer expectations; establish and maintain effective customer relationships – both internal as well as external.Visit client two times a year, minimally.Ensure diversity, equity, and inclusion are integrated as a guiding principle.Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.Build strong relationships and infrastructures that designate MGB Health Plan as a people-first organization.May participate on assigned projects where account retention representation is needed.Other duties as assigned with or without accommodation.Working Conditions and Physical Effort
Work is normally performed in a typical office/hybrid remote work environment.Must be able to travel within state of MA.Qualifications
Knowledge and Education Required:
Bachelors Degree or the equivalent combination of training and experience, plus 3-5 years of related experience.Licensed to sell Health and Disability Insurance in Massachusetts.Experience Required:
3-5 years of account management experience.Preferred/Desired:
Considerable relationship and client management experience.Prior health plan large group account management experience.Success working with brokers/consultants.Skills/Competencies:
Demonstrate MGB Health Plan's core brand principles of always listening, challenging conventions, and providing value.Strong aptitude for technology-based solutions.Ability to inject energy, when and where it’s needed.Respect the talent and unique contribution of every individual, and treat all people in a fair and equitable manner.Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.Be accountable for delivering high-quality work. Act with a clear sense of ownership.Bring fresh ideas forward by actively listening to and working with employees and the people we serve.Organizational Relationships/Scope
The Account Executive will work with Brokers and/or Consultants, as well as HR management at client sites.Primary Location
MA-Somerville-MGB Health Plan at Assembly RowJob
Sales – ManagementOrganization
Mass General Brigham Health PlanSchedule
Full-timeStandard Hours
40Shift
Day JobEmployee Status
RegularRecruiting Department
MGB Health Plan SalesJob Posting
Nov 13, 2023
#J-18808-Ljbffr