Fliff
Customer Success Specialist
Fliff, Phila, Pennsylvania, United States, 19117
Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.Who are we looking for:
Fliff Inc is seeking a Customer Support Specialist to assist our customers with technical problems and assistance when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.Ultimately, you will help establish our reputation as a company that offers excellent customer support at all times.The role itself:
Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistance and resolutionShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their issues are resolvedGather customer feedback and share with our Management and Product teamsAssist in training other Customer Support RepresentativesExperience required:
Experience as a Customer Support Specialist or similar CS role is preferredFamiliarity with our industry or a desire to learnExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesBenefits:
Top tier compensation + benefits package.Flexibility to work from the company’s office or remotely.Opportunity for professional growth in a dynamic and international environment.Informal, friendly and knowledge-sharing environment.An interesting and challenging job that allows you to explore paths to creating successful software solutions.We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding.
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Fliff Inc is seeking a Customer Support Specialist to assist our customers with technical problems and assistance when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.Ultimately, you will help establish our reputation as a company that offers excellent customer support at all times.The role itself:
Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistance and resolutionShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their issues are resolvedGather customer feedback and share with our Management and Product teamsAssist in training other Customer Support RepresentativesExperience required:
Experience as a Customer Support Specialist or similar CS role is preferredFamiliarity with our industry or a desire to learnExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesBenefits:
Top tier compensation + benefits package.Flexibility to work from the company’s office or remotely.Opportunity for professional growth in a dynamic and international environment.Informal, friendly and knowledge-sharing environment.An interesting and challenging job that allows you to explore paths to creating successful software solutions.We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding.
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