WellSky
Director, Client Success
WellSky, Overland Park, Kansas, United States, 66213
As
Director of Client Success , you will have client facing responsibilities in coordination with Client Success teammates, managing our most strategic clients while running the day-to-day operations for the Client Success team in our Connected Networks business. You will be responsible for developing processes and best practices in maintaining client relationships and ensuring our clients receive the highest possible return on investment and satisfaction from our suite of solutions and services.If you are a natural leader with a passion for client success and a proven track record of delivering results, we encourage you to apply for this exciting opportunity to lead our Client Success team.A day in the life!
You will be responsible for the following:
Developing and acting on client communications and feedback communications to various functional departments—driving product, support, and service changesDeveloping deep understanding of churn and developing strategies resulting in increased retention and overall growth within our clientsServing as the expert on best practices and strategiesNetworking across an organization—establishing relationships with key decision makersLeading team to develop client programs, materials, processes, and best practices to ensure continued utilization, growth, and adoptionLeveraging operational data to identify areas of client and business opportunities for improvementDeveloping success metrics, ROI, and leading indicators of growth and/or risk potentialDeveloping and providing reporting to cross-functional areas and senior managementDeveloping process in identifying at-risk clients and working cross-functionally to mitigate client concernsDo you have what it takes?
Required Qualifications:
Bachelor’s degree in a related field8-10 years of related experience4-5 years people management experienceAbility to travel up to 25%Experience with Account Management processes and proceduresDo you stand above the rest?
Preferred Qualifications:
Experience working in or closely with large healthcare systemsExperience with care coordination, case management, or population healthStrong understanding and experience with Value Based Care conceptsAdditional job expectations:
Willingness to work additional or irregular hours as neededWorking in accordance with corporate and organizational security policies and proceduresPerforming other responsibilities as assignedWellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.Benefits:
Excellent medical, dental, and vision benefitsMental health benefits through TelaDocPrescription drug coverageGenerous paid time off, plus 13 paid holidaysPaid parental leave100% vested 401(K) retirement plansEducational assistance up to $2500 per year
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Director of Client Success , you will have client facing responsibilities in coordination with Client Success teammates, managing our most strategic clients while running the day-to-day operations for the Client Success team in our Connected Networks business. You will be responsible for developing processes and best practices in maintaining client relationships and ensuring our clients receive the highest possible return on investment and satisfaction from our suite of solutions and services.If you are a natural leader with a passion for client success and a proven track record of delivering results, we encourage you to apply for this exciting opportunity to lead our Client Success team.A day in the life!
You will be responsible for the following:
Developing and acting on client communications and feedback communications to various functional departments—driving product, support, and service changesDeveloping deep understanding of churn and developing strategies resulting in increased retention and overall growth within our clientsServing as the expert on best practices and strategiesNetworking across an organization—establishing relationships with key decision makersLeading team to develop client programs, materials, processes, and best practices to ensure continued utilization, growth, and adoptionLeveraging operational data to identify areas of client and business opportunities for improvementDeveloping success metrics, ROI, and leading indicators of growth and/or risk potentialDeveloping and providing reporting to cross-functional areas and senior managementDeveloping process in identifying at-risk clients and working cross-functionally to mitigate client concernsDo you have what it takes?
Required Qualifications:
Bachelor’s degree in a related field8-10 years of related experience4-5 years people management experienceAbility to travel up to 25%Experience with Account Management processes and proceduresDo you stand above the rest?
Preferred Qualifications:
Experience working in or closely with large healthcare systemsExperience with care coordination, case management, or population healthStrong understanding and experience with Value Based Care conceptsAdditional job expectations:
Willingness to work additional or irregular hours as neededWorking in accordance with corporate and organizational security policies and proceduresPerforming other responsibilities as assignedWellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.Benefits:
Excellent medical, dental, and vision benefitsMental health benefits through TelaDocPrescription drug coverageGenerous paid time off, plus 13 paid holidaysPaid parental leave100% vested 401(K) retirement plansEducational assistance up to $2500 per year
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