Penn Foster
Director, Technical Health Product Management
Penn Foster, Chicago, Illinois, United States,
Job Category:
Customer SuccessAbout Salesforce:We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Department Description:
The Customer Success Group’s (CSG) offer product management team is responsible for Salesforce’s Success Plan offer portfolio with which we enable our customers to realize value from their investments in Salesforce products. We work backward from the customer to address their needs across small business, commercial, and enterprise segments. The team is the voice of the customer and market to the rest of the CSG organization and we work across all functions (including Sales, Delivery, Marketing, Operations) within CSG as well as the Salesforce product organizations to continuously enhance the Success Plans offer portfolio.Position Overview:
We are seeking a highly motivated and experienced Technical Product Manager to join our Success Plan product management team. In this role, you will be responsible for developing the strategy and roadmap to ensure that all our customers are operating at the best technical health on the Salesforce platform. You will collaborate with cross-functional teams, including Product Management, Engineering, Sales, and Customer Success, to develop a unified GTM of existing capabilities and also deliver innovative and scalable technical solutions and build new expertise.Technical Health strategy:
Develop and execute the strategy to drive offer features in Success Plans that will drive the health of customer implementations on Salesforce, across all customer segments.Offer Roadmap:
Define and manage the Success Plans offer roadmap for technical health, ensuring alignment with company goals and customer needs.Requirements Gathering:
Own requirements gathering process, working closely with customers, Sales, and Customer Success teams to understand needs and pain points.Voice of the Customer:
Represent the voice of the customer throughout the product development lifecycle, consistently incorporating their feedback and requirements into the offer development process.Technical Solution Integration:
Collaborate with teams across multiple product and engineering teams to integrate technical solutions into Success Plans, ensuring compatibility and seamless customer experience.Performance Monitoring:
Define success expectations for each feature and function to constantly measure and monitor success and customer impact of the capabilities that is launched in the market.Release Communication Coordination:
Coordinate product release communications for various components and work closely with Product Marketing Managers to promote products both internally and externally.Customer Engagement and Representation:
Represent Salesforce as a domain and product expert at customer interactions, industry and corporate events.Stakeholder Management:
Build and maintain strong relationships with key stakeholders, including customers, internal teams, and executive management, to ensure alignment and drive successful outcomes.Industry Knowledge:
Stay up-to-date with industry trends, emerging technologies, and offerings in the market to drive innovation and maintain a competitive edge.Position Qualifications:
Technical Expertise:
Strong technical background, preferably with experience in cloud-based solutions, CRM platforms, and enterprise software.Product Management Experience:
Proven track record of driving product strategy, roadmap development, and successful product launches.Customer Focus:
Deep understanding of customer needs and a customer-centric approach to product management.Analytical Skills:
Strong analytical and problem-solving skills to analyze complex data, identify trends, and make data-driven decisions.Collaboration and Communication:
Excellent interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders.Leadership:
Proactive and self-motivated individual with the ability to lead and influence teams without direct authority.Results-oriented:
Strong focus on delivering measurable results and achieving business objectives.Education:
A bachelor's degree in Computer Science, Engineering, or a related field is preferred. A Master's degree in business will be a plus.Accommodations:If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting Statement:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.
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Customer SuccessAbout Salesforce:We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Department Description:
The Customer Success Group’s (CSG) offer product management team is responsible for Salesforce’s Success Plan offer portfolio with which we enable our customers to realize value from their investments in Salesforce products. We work backward from the customer to address their needs across small business, commercial, and enterprise segments. The team is the voice of the customer and market to the rest of the CSG organization and we work across all functions (including Sales, Delivery, Marketing, Operations) within CSG as well as the Salesforce product organizations to continuously enhance the Success Plans offer portfolio.Position Overview:
We are seeking a highly motivated and experienced Technical Product Manager to join our Success Plan product management team. In this role, you will be responsible for developing the strategy and roadmap to ensure that all our customers are operating at the best technical health on the Salesforce platform. You will collaborate with cross-functional teams, including Product Management, Engineering, Sales, and Customer Success, to develop a unified GTM of existing capabilities and also deliver innovative and scalable technical solutions and build new expertise.Technical Health strategy:
Develop and execute the strategy to drive offer features in Success Plans that will drive the health of customer implementations on Salesforce, across all customer segments.Offer Roadmap:
Define and manage the Success Plans offer roadmap for technical health, ensuring alignment with company goals and customer needs.Requirements Gathering:
Own requirements gathering process, working closely with customers, Sales, and Customer Success teams to understand needs and pain points.Voice of the Customer:
Represent the voice of the customer throughout the product development lifecycle, consistently incorporating their feedback and requirements into the offer development process.Technical Solution Integration:
Collaborate with teams across multiple product and engineering teams to integrate technical solutions into Success Plans, ensuring compatibility and seamless customer experience.Performance Monitoring:
Define success expectations for each feature and function to constantly measure and monitor success and customer impact of the capabilities that is launched in the market.Release Communication Coordination:
Coordinate product release communications for various components and work closely with Product Marketing Managers to promote products both internally and externally.Customer Engagement and Representation:
Represent Salesforce as a domain and product expert at customer interactions, industry and corporate events.Stakeholder Management:
Build and maintain strong relationships with key stakeholders, including customers, internal teams, and executive management, to ensure alignment and drive successful outcomes.Industry Knowledge:
Stay up-to-date with industry trends, emerging technologies, and offerings in the market to drive innovation and maintain a competitive edge.Position Qualifications:
Technical Expertise:
Strong technical background, preferably with experience in cloud-based solutions, CRM platforms, and enterprise software.Product Management Experience:
Proven track record of driving product strategy, roadmap development, and successful product launches.Customer Focus:
Deep understanding of customer needs and a customer-centric approach to product management.Analytical Skills:
Strong analytical and problem-solving skills to analyze complex data, identify trends, and make data-driven decisions.Collaboration and Communication:
Excellent interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders.Leadership:
Proactive and self-motivated individual with the ability to lead and influence teams without direct authority.Results-oriented:
Strong focus on delivering measurable results and achieving business objectives.Education:
A bachelor's degree in Computer Science, Engineering, or a related field is preferred. A Master's degree in business will be a plus.Accommodations:If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting Statement:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.
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