Penn Foster
Lead Product Manager - Technical
Penn Foster, Atlanta, Georgia, United States, 30383
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.Title and Summary
Lead Product Manager - TechnicalOverview
Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trendsUsing the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmapWorks with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirementsCollects and shares user stories with engineering teamsActs as the voice of the business customer and accountable for the platform servicesResponsibilities
Owns the working backwards document and vision for one or more featuresElicits and decomposes business requirements into platform requirements and user storiesCoordinates internal forums to collect and identify feature-level development opportunitiesContributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user storiesRecommends trade-off decisions on platform product features/depth of features/backlog itemsUses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requestsOwns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teamsEnables self-service support and/or works to reduce overheadMakes use of research, user studies, metrics, and competitive analysis to understand the platform and business needs for a platform product and inform the backlogMay participate with the business in customer research to inform platform product feature needsCoordinates with interdependent teams on platform product requirementsKeeps close to the design of the user experienceContinuously monitors feature development at the feature level adjusting throughout implementation as neededReviews product demo against acceptance criteria for the feature setPrepares launches and monitors platform performances, adoption, and operational health for feature setsSupports and participates in post-launch reviews and ensures feedback is reincorporated into the featureStays aligned with GTM plans for the feature setIdentifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issuesMentors team membersAssists with candidate selection and onboardingCorporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practicesEnsure the confidentiality and integrity of the information being accessedReport any suspected information security violation or breachComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelinesPay Ranges
Atlanta, Georgia: $98,000 - $152,000 USD
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We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.Title and Summary
Lead Product Manager - TechnicalOverview
Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trendsUsing the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmapWorks with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirementsCollects and shares user stories with engineering teamsActs as the voice of the business customer and accountable for the platform servicesResponsibilities
Owns the working backwards document and vision for one or more featuresElicits and decomposes business requirements into platform requirements and user storiesCoordinates internal forums to collect and identify feature-level development opportunitiesContributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user storiesRecommends trade-off decisions on platform product features/depth of features/backlog itemsUses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requestsOwns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teamsEnables self-service support and/or works to reduce overheadMakes use of research, user studies, metrics, and competitive analysis to understand the platform and business needs for a platform product and inform the backlogMay participate with the business in customer research to inform platform product feature needsCoordinates with interdependent teams on platform product requirementsKeeps close to the design of the user experienceContinuously monitors feature development at the feature level adjusting throughout implementation as neededReviews product demo against acceptance criteria for the feature setPrepares launches and monitors platform performances, adoption, and operational health for feature setsSupports and participates in post-launch reviews and ensures feedback is reincorporated into the featureStays aligned with GTM plans for the feature setIdentifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issuesMentors team membersAssists with candidate selection and onboardingCorporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practicesEnsure the confidentiality and integrity of the information being accessedReport any suspected information security violation or breachComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelinesPay Ranges
Atlanta, Georgia: $98,000 - $152,000 USD
#J-18808-Ljbffr