Blackpoint Cyber
Account Support Representative 10a-7p
Blackpoint Cyber, Buffalo, New York, United States, 14266
ACV’s mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the world’s best people and the industry’s best technology. At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each teammate to impact the company from day one. ACV’s network of brands includes ACV Auctions, ACV Transportation, MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services.
Who we are looking forThis is an exciting opportunity for someone who has experience working within a team-based environment and delivering service and solutions to customers. This individual will work closely with car dealerships from across the U.S. to support ACV Auctions unique business solutions. The Account Support Rep will receive inbound phone calls and emails from customers and help answer their questions and solve challenges they may have. We're looking for teammates that enjoy interacting with and supporting customers through their day, are super-dependable and thrive when working with others.
What you will doReceive inbound calls from ACV CustomersResolve customer inquiries by using all the resources available such as Salesforce, ACV’s tools, etc.Perform outbound calls to ACV Customers as neededDocument activities, strategies and efforts within SalesforceProvide pre and post-sales support to customers to ensure consistent repeat businessMeet or exceed SLA’s to issue resolutionsUnderstand ACV policiesWork with other departments to resolve customer inquiries such as Titles, Payments, Transportation and ArbitrationPresent current ACV offerings, products, services and newest featuresSpeak with business owners and decision makersMeet or exceed all goals and KPI’s
What you will needA reliable self-starter who is capable of thriving in a fast-paced and ever-changing environmentCustomer first philosophy - Love Helping PeopleResilience, problem solver, action-oriented and a driver of resultsExperience supporting customers (customer service/retail) a plusFluent Spanish a real plusTeam Player and adaptableExcellent communication and organizational skills
What we will offerCompetitive salary and benefitsUpbeat innovative cultureProfessional training opportunitiesShift schedule is 10am-7pm
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
#J-18808-Ljbffr
Who we are looking forThis is an exciting opportunity for someone who has experience working within a team-based environment and delivering service and solutions to customers. This individual will work closely with car dealerships from across the U.S. to support ACV Auctions unique business solutions. The Account Support Rep will receive inbound phone calls and emails from customers and help answer their questions and solve challenges they may have. We're looking for teammates that enjoy interacting with and supporting customers through their day, are super-dependable and thrive when working with others.
What you will doReceive inbound calls from ACV CustomersResolve customer inquiries by using all the resources available such as Salesforce, ACV’s tools, etc.Perform outbound calls to ACV Customers as neededDocument activities, strategies and efforts within SalesforceProvide pre and post-sales support to customers to ensure consistent repeat businessMeet or exceed SLA’s to issue resolutionsUnderstand ACV policiesWork with other departments to resolve customer inquiries such as Titles, Payments, Transportation and ArbitrationPresent current ACV offerings, products, services and newest featuresSpeak with business owners and decision makersMeet or exceed all goals and KPI’s
What you will needA reliable self-starter who is capable of thriving in a fast-paced and ever-changing environmentCustomer first philosophy - Love Helping PeopleResilience, problem solver, action-oriented and a driver of resultsExperience supporting customers (customer service/retail) a plusFluent Spanish a real plusTeam Player and adaptableExcellent communication and organizational skills
What we will offerCompetitive salary and benefitsUpbeat innovative cultureProfessional training opportunitiesShift schedule is 10am-7pm
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
#J-18808-Ljbffr