ACV Auctions
Account Support Representative 10a-6:30p
ACV Auctions, Buffalo, New York, United States, 14266
Account Support Representative 10a-6:30p
Buffalo, NY, USA
Req #2972If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.Who we are:ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV) has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.Who we are looking for:The Account Support Representative works closely with car dealerships from across the U.S. to support ACV Auctions' unique business solutions. This role will interact with and support customers in a team environment, receiving inbound phone calls and emails from customers to help answer their questions and solve challenges they may have.What you will do:Actively and consistently support all efforts to simplify and enhance the customer experience.Receive inbound calls from ACV customers.Resolve customer inquiries using all available resources such as Salesforce and internal ACV tools.Perform outbound calls to ACV customers as needed to resolve issues.Document activities, strategies, and efforts within Salesforce.Provide pre- and post-sales support to customers to ensure consistent repeat business.Meet or exceed SLAs for issue resolutions.Understand ACV policies and procedures.Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation, and Arbitration.Present current ACV offerings, products, services, and newest features to promote business.Communicate with business owners and decision-makers in a professional and courteous manner.Meet or exceed all goals and KPIs set by management and the department.Perform additional duties as assigned.What you will need:High School Diploma or equivalent required.2 years’ administrative or customer service experience.Ability to read, write, speak, and understand English.A reliable self-starter who is capable of thriving in a fast-paced and ever-changing environment.Customer-first philosophy.Resilience, problem-solver, action-oriented, and a driver of results.Experience supporting customers (customer service/retail) a plus.Fluent Spanish a plus.Team player and adaptable.Compensation:
$21.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.No immigration or work visa sponsorship will be provided for this position.Our Values:Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never SettlingAt ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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Buffalo, NY, USA
Req #2972If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.Who we are:ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV) has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.Who we are looking for:The Account Support Representative works closely with car dealerships from across the U.S. to support ACV Auctions' unique business solutions. This role will interact with and support customers in a team environment, receiving inbound phone calls and emails from customers to help answer their questions and solve challenges they may have.What you will do:Actively and consistently support all efforts to simplify and enhance the customer experience.Receive inbound calls from ACV customers.Resolve customer inquiries using all available resources such as Salesforce and internal ACV tools.Perform outbound calls to ACV customers as needed to resolve issues.Document activities, strategies, and efforts within Salesforce.Provide pre- and post-sales support to customers to ensure consistent repeat business.Meet or exceed SLAs for issue resolutions.Understand ACV policies and procedures.Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation, and Arbitration.Present current ACV offerings, products, services, and newest features to promote business.Communicate with business owners and decision-makers in a professional and courteous manner.Meet or exceed all goals and KPIs set by management and the department.Perform additional duties as assigned.What you will need:High School Diploma or equivalent required.2 years’ administrative or customer service experience.Ability to read, write, speak, and understand English.A reliable self-starter who is capable of thriving in a fast-paced and ever-changing environment.Customer-first philosophy.Resilience, problem-solver, action-oriented, and a driver of results.Experience supporting customers (customer service/retail) a plus.Fluent Spanish a plus.Team player and adaptable.Compensation:
$21.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.No immigration or work visa sponsorship will be provided for this position.Our Values:Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never SettlingAt ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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