CRC Insurance Services
BenefitMall - Account Executive, Group Employee Benefits (Hybrid)
CRC Insurance Services, Fort Lauderdale, Florida, us, 33336
Regular or Temporary:
RegularLanguage Fluency:
English (Required)Work Shift:
1st shift (United States of America)Please review the following job description:This role will provide a seamless experience for customers from sales to delivery of service. Be the single point of contact for assigned broker firms to resolve any open service needs and deliver superlative, personalized care.Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, BenefitMall has earned a Top Workplaces USA award three years in a row (2021, 2022, & 2023) based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.Required Responsibilities
Build trusted relationships with customers. You will be the person our customers will rely on to help them with any concerns or support needs relating to their book of business with BenefitMall.Proactively keep customers updated on status and outcome of ongoing support cases; including if any necessary additional information may be required from the customer.Facilitate organizing of meetings/webinars to further educate our customer base on the services we provide.Listen to customer ideas, resolve conflicts, solve problems, and provide feedback to Company management.Develop increasing knowledge of insurance industry markets, products, and legal environments to provide a value-added service to customers.Research and provide information on carrier administrative procedures, product availability, and product details.Use data and metrics to guide customer behaviors around products and service-oriented activities.Occasional long, irregular hours during peak times.Required Qualifications
Associates degree or equivalent required.2+ years experience in a related selling or priority customer support environment required. Life and Health Insurance License preferred.Good knowledge of carrier plan features, benefits, and underwriting guidelines.Understanding of insurance products preferably attained through working in an insurance marketing or selling program.Strong knowledge of Microsoft Office, specifically Word, Excel, and Outlook; proficient with various web browsers, especially Google Chrome and Microsoft Edge.CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.
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RegularLanguage Fluency:
English (Required)Work Shift:
1st shift (United States of America)Please review the following job description:This role will provide a seamless experience for customers from sales to delivery of service. Be the single point of contact for assigned broker firms to resolve any open service needs and deliver superlative, personalized care.Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, BenefitMall has earned a Top Workplaces USA award three years in a row (2021, 2022, & 2023) based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.Required Responsibilities
Build trusted relationships with customers. You will be the person our customers will rely on to help them with any concerns or support needs relating to their book of business with BenefitMall.Proactively keep customers updated on status and outcome of ongoing support cases; including if any necessary additional information may be required from the customer.Facilitate organizing of meetings/webinars to further educate our customer base on the services we provide.Listen to customer ideas, resolve conflicts, solve problems, and provide feedback to Company management.Develop increasing knowledge of insurance industry markets, products, and legal environments to provide a value-added service to customers.Research and provide information on carrier administrative procedures, product availability, and product details.Use data and metrics to guide customer behaviors around products and service-oriented activities.Occasional long, irregular hours during peak times.Required Qualifications
Associates degree or equivalent required.2+ years experience in a related selling or priority customer support environment required. Life and Health Insurance License preferred.Good knowledge of carrier plan features, benefits, and underwriting guidelines.Understanding of insurance products preferably attained through working in an insurance marketing or selling program.Strong knowledge of Microsoft Office, specifically Word, Excel, and Outlook; proficient with various web browsers, especially Google Chrome and Microsoft Edge.CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.
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