Operations Manager - Event Services

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met - they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.Goal of the Operations Manager : Effectively and proactively monitors the daily functions of the Events Department. This includes providing support and guidance to the banquet team, the Catering and Convention Services team, the Convention Services floor department, and Banquet Beverage. This also includes working and communicating closely with all hotel departments to ensure a successful and effective event resulting in a positive guest experience.Operations Manager Responsibilities:Supports and manages the Banquet Department while working closely with the Assistant/Director of Operations and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage.Supervise, empower, lead, coach, and motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement.Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys.Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.Responsible for proactively reviewing staffing and equipment needs.Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor, and Beverage.Maintain a high energy, positive, professional appearance.Develop innovative and creative décor for Banquet function space.Responsible for short and long term banquet functions in the front and back of the house.Create an environment establishing the highest standards of quality service and ensure implementation through effective hiring, training development, promotion, and continuous reinforcement.Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.Perform daily walk-throughs in the banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.Ability to develop ideas for special events and holiday functions.Operations Managers are an integral part of the hotel's overall Food and Beverage team. Your colleagues will work along with the Outlets Manager and Executive Chef to ensure a successful Food & Beverage Team. Experience in the previously mentioned areas will guide you to the next step in your career path as an Assistant Food & Beverage Director.We offer excellent benefits:Medical, Dental and Vision Insurance after only 30 days.Free room nights, Discounted and Friends & Family Room Rates.Discounted F&B when staying at Hyatt Hotels.401(k) Retirement Matching Plan (up to 4%).Paid Time Off including new child leave!Highly competitive salaries and incentives.Tuition Reimbursement.Training programs.Complimentary Employee Meals.Employee Stock Purchase Plan.Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more.Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards...whether it's career opportunities, job enrichment, or a supportive working environment. If you are ready for this challenge, then we are ready for you.Qualifications:Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule.A true desire to understand and anticipate the needs of others in a fast-paced environment.Refined verbal and written communication skills.Must be proficient in general computer knowledge.Candidates should be extremely creative, innovative, detail-oriented, and organized.Hotel experience and a thorough understanding of all levels of banquet service.Previous experience as an Event Services Manager/Assistant, Event Services Captain, or Event Services Supervisor preferred.Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer, and effective in providing exceptional customer service.Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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