ESR Healthcare
IT Product Support Specialist Hoboken, NJ ref
ESR Healthcare, Hoboken, New Jersey, us, 07030
IT Product Support Specialist
Hoboken, NJ Skills:
Product Support, Tier 2 support, Ticketing System, Privacy, Compliance Experience level:
Associate Experience required:
5 Years Education level:
Bachelor’s degree Job function:
Information Technology Industry:
Insurance Pay rate:
View hourly payrate Total position:
1 Relocation assistance:
No Visa:
Only US citizens and Greencard holders Note:
The candidate should have prior work experience with privacy regulations. Job Details: This position is for an established professional individual contributor in IT Product Support, who works independently with minimal supervision. The role will act as primary contact for Tier-Two technical support to internal users of technology products in support of providing service to internal or external end user clients of technology solutions. Responsibilities: Technical Support; manage and process support requests across multiple Privacy tool platforms. Debug, troubleshoot and resolve application functionality issues; liaise with vendor support teams as necessary. Assist with System/Security Administration. Participate in the design, build and testing of web forms and workflows; assist with coordination of UAT testing. Assist in development of standard operating procedures and deployment guides. Assist in transitioning user management processes for multiple platforms to a shared services team. Qualifications: Familiarity with CA Service Desk or other similar support ticketing/case management platform. Prior experience building web forms and workflows. Familiarity with global Privacy regulations. Tag management systems such as Google Tag Manager. Applications to be supported: OneTrust – for privacy/vendor risk assessments and data subject requests. IBM SOAR (formerly Resilient) – for data incident management and reporting. TrustArc – for cookie consent management. Soft Skill requirements: Great in communication. Easy to work with personality – have empathy, ability to work well across functions.
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Hoboken, NJ Skills:
Product Support, Tier 2 support, Ticketing System, Privacy, Compliance Experience level:
Associate Experience required:
5 Years Education level:
Bachelor’s degree Job function:
Information Technology Industry:
Insurance Pay rate:
View hourly payrate Total position:
1 Relocation assistance:
No Visa:
Only US citizens and Greencard holders Note:
The candidate should have prior work experience with privacy regulations. Job Details: This position is for an established professional individual contributor in IT Product Support, who works independently with minimal supervision. The role will act as primary contact for Tier-Two technical support to internal users of technology products in support of providing service to internal or external end user clients of technology solutions. Responsibilities: Technical Support; manage and process support requests across multiple Privacy tool platforms. Debug, troubleshoot and resolve application functionality issues; liaise with vendor support teams as necessary. Assist with System/Security Administration. Participate in the design, build and testing of web forms and workflows; assist with coordination of UAT testing. Assist in development of standard operating procedures and deployment guides. Assist in transitioning user management processes for multiple platforms to a shared services team. Qualifications: Familiarity with CA Service Desk or other similar support ticketing/case management platform. Prior experience building web forms and workflows. Familiarity with global Privacy regulations. Tag management systems such as Google Tag Manager. Applications to be supported: OneTrust – for privacy/vendor risk assessments and data subject requests. IBM SOAR (formerly Resilient) – for data incident management and reporting. TrustArc – for cookie consent management. Soft Skill requirements: Great in communication. Easy to work with personality – have empathy, ability to work well across functions.
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