QTS Data Centers
Manager, Quality Assurance
QTS Data Centers, Ashburn, Virginia, United States, 22011
Learn what makes QTS a unique place to grow your career!Manager, Quality Assurance
is responsible for overseeing and managing our QA Engineers across all platforms, supporting applications that impact all areas of QTS Business. Our QA teams provide independent testing support of changes to QTS applications as well as end user change management support. Reporting to the Sr. Manager Business Support Systems, the Manager, QA will support all testing for SDP and ServiceNow and other applications as assigned.RESPONSIBILITIES, Other Duties May Be Assigned.
Responsible for leading and managing team of QA engineers for SDP, ServiceNow and other applications, as assignedEstablish and standardize testing procedures across assigned platforms, ensuring they are in alignment with industry best practicesCreate and maintain KPI’s for QA activities across testing phases, providing insight to trends to leadershipManage, advise on, develop, and maintain manual and automation test frameworks, collecting and reporting quality metrics, designing testing strategies, creating test plans and troubleshooting applications and environmentsEnsure proper documentation of test plans and cases, including well detailed API, system integration and web UI test casesDrive implementation and usage of existing and new testing tools and recommendations for enhancement to support more automated testing across all assigned platformsIdentify system and process improvement/enhancement opportunitiesSupport and advise team as a technical advisor for tasks, projects and operations, while also being a contributor to the testing teamProvide readouts during each sprint to ensure that any complex issues or roadblocks are communicated to overall team(s) to ensure timely releasesBe the next level of support to troubleshoot and address issues with applications and dev/test environments when the team needs further assistanceBasic Qualifications
Bachelors degree or higher in computer science, engineering, related field or the equivalent work experienceFive or more years of experience as a QA Engineer, Test Engineer, Business Analyst or similar role, facilitating and documenting requirements, test cases and/or business requirement documents gathered from both business and IT counterparts, including traceability matrices, with three or more years of people management experienceStrong knowledge and experience in testing methodologies, tools, and frameworksExcellent communication collaboration and problem-solving skills, with the ability to work in a fast-paced agile environment, interfacing with off-shore teams as wellPassion for quality and user satisfaction, with a continuous improvement mindsetAdvanced knowledge of software development lifecycle and agile methodologyExperience working effectively with teams and stakeholders to develop relationships and achieve common goalsUS Citizenship for this position is required by law due to federal customer contractsPreferred Qualifications
Certifications such as ISTQB, CSTE, CSQA, etc.Relevant ServiceNow certificationsKnowledge, Skills, And Abilities
Leader – Takes ownership of team, processes and deliverables with a desire to deliver an exceptional high-quality product with each releaseChange Agent - Excited about change, drives business process improvement and technology expansion within the business. Resilient in the face of opposition and adversity, able to complete required changes.Self-Starter – Adapts to technology and business changes, takes initiative to learn new technologies and business processes and shares skills gained with team members.Results Oriented - Track record of attaining goals, meeting objectives, and completing projects on time. Sets measurable goals, and objectives, able to go above and beyond to achieve results.
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is responsible for overseeing and managing our QA Engineers across all platforms, supporting applications that impact all areas of QTS Business. Our QA teams provide independent testing support of changes to QTS applications as well as end user change management support. Reporting to the Sr. Manager Business Support Systems, the Manager, QA will support all testing for SDP and ServiceNow and other applications as assigned.RESPONSIBILITIES, Other Duties May Be Assigned.
Responsible for leading and managing team of QA engineers for SDP, ServiceNow and other applications, as assignedEstablish and standardize testing procedures across assigned platforms, ensuring they are in alignment with industry best practicesCreate and maintain KPI’s for QA activities across testing phases, providing insight to trends to leadershipManage, advise on, develop, and maintain manual and automation test frameworks, collecting and reporting quality metrics, designing testing strategies, creating test plans and troubleshooting applications and environmentsEnsure proper documentation of test plans and cases, including well detailed API, system integration and web UI test casesDrive implementation and usage of existing and new testing tools and recommendations for enhancement to support more automated testing across all assigned platformsIdentify system and process improvement/enhancement opportunitiesSupport and advise team as a technical advisor for tasks, projects and operations, while also being a contributor to the testing teamProvide readouts during each sprint to ensure that any complex issues or roadblocks are communicated to overall team(s) to ensure timely releasesBe the next level of support to troubleshoot and address issues with applications and dev/test environments when the team needs further assistanceBasic Qualifications
Bachelors degree or higher in computer science, engineering, related field or the equivalent work experienceFive or more years of experience as a QA Engineer, Test Engineer, Business Analyst or similar role, facilitating and documenting requirements, test cases and/or business requirement documents gathered from both business and IT counterparts, including traceability matrices, with three or more years of people management experienceStrong knowledge and experience in testing methodologies, tools, and frameworksExcellent communication collaboration and problem-solving skills, with the ability to work in a fast-paced agile environment, interfacing with off-shore teams as wellPassion for quality and user satisfaction, with a continuous improvement mindsetAdvanced knowledge of software development lifecycle and agile methodologyExperience working effectively with teams and stakeholders to develop relationships and achieve common goalsUS Citizenship for this position is required by law due to federal customer contractsPreferred Qualifications
Certifications such as ISTQB, CSTE, CSQA, etc.Relevant ServiceNow certificationsKnowledge, Skills, And Abilities
Leader – Takes ownership of team, processes and deliverables with a desire to deliver an exceptional high-quality product with each releaseChange Agent - Excited about change, drives business process improvement and technology expansion within the business. Resilient in the face of opposition and adversity, able to complete required changes.Self-Starter – Adapts to technology and business changes, takes initiative to learn new technologies and business processes and shares skills gained with team members.Results Oriented - Track record of attaining goals, meeting objectives, and completing projects on time. Sets measurable goals, and objectives, able to go above and beyond to achieve results.
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