Cube
Director of Customer Success
Cube, Little Ferry, New Jersey, us, 07643
We're on a mission to help every company hit their numbers.
The world has evolved, but business planning has not. Most Finance teams still manage their planning and analysis in spreadsheets, yet the ones who replace them end up going back over 80% of the time. Cube is the first spreadsheet-native FP&A platform to deliver faster planning and performance without changing how teams work. Cube’s powerful engine connects into existing spreadsheets and source systems, delivering all of the benefits of enterprise-level FP&A with none of the headaches.
To date, Cube has raised over $45M of venture capital from top-tier investors such as Battery Ventures and Mayfield. Together, we’re building a culture that challenges and celebrates everyone with a path to grow. We’re happily headquartered in New York City, but are foremost a remote-first company. This means we communicate, collaborate, and connect virtually across different time zones. As we enter our next phase of growth, we believe Cubers are the reason we win.
ABOUT THE ROLE:
As the Director of Customer Success, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead the CSM team, establish and execute customer success strategies, and collaborate with various departments to drive customer adoption, retention, and growth. This role requires a strong focus on building long-term relationships and delivering exceptional value to our customers.
HOW YOU’LL RAMP:
By Day 30:
Gain a deep understanding of Cube Software's products, services, and customer success tools including Gainsight.Develop relationships with the current CSM team, manager, and cross-functional teams, establishing a strong working rapport.Conduct initial assessments of process and performance to identify gaps and areas of improvement.Begin analyzing customer data and feedback to identify trends and opportunities.By Day 60:
Refine and communicate the customer success plan.Implement quick wins to enhance customer onboarding and adoption.Demonstrate a clear understanding of key customer accounts and their unique needs.Collaborate with the account management team to understand the renewal process and identify expansion opportunities.By Day 90:
Present a comprehensive plan for customer success improvements and initiatives.Initiatives to enhance customer success and provide measurable results are in progress.Contribute to the development of customer advocacy programs.Lead the CSM team effectively, fostering a culture of customer-centricity and continuous improvement.WHAT YOU’VE ACCOMPLISHED... SO FAR:You have a stellar track record leading customer success management or equivalent roles, including hiring, promoting within your team, and performance management experience.You’re focused on driving customer satisfaction, retention, and growth, with a strong portfolio of achievements. Experience with FP&A or similar analytic software is a strong plus.You have a strong understanding of customer success best practices, methodologies, and tools. Familiarity with leveraging Gainsight is a plus.You can point to numerous examples of developing and executing customer success strategies, resulting in increased customer adoption and product usage.You have a strong network of top performers and experience in team building and leading high-performing teams anchored on coaching and mentoring team members.Your analytical skills shine. You have a keen ability to use data to inform decision-making and drive customer success initiatives.You can communicate complex technical concepts to non-technical stakeholders.Your partners in sales and product development proactively seek out your partnership in customer relationships, internal initiatives, and product roadmap feedback.You are skilled at Excel and/or Google Sheets, especially data analysis capabilities such as pivot tables and vlookup formulas.Bachelor's degree in a related field (MBA or equivalent is a plus).The expectations above are meant to represent the ideal candidate, but if you don’t meet all of them and think you’d be a great fit for this role, please apply. This position is open to candidates who currently live in the United States. Immigration sponsorship is not available at this time.
The base salary range for this role is $150,183 - 203,189 USD.
This role also has a variable tied to it.Important considerations when reviewing our ranges:Your past achievements and scope of ownership/influence expressed in your interview process.The stage of our company. We’re early in the growth of our organization, and we place a heavy earnings potential on our equity.Your current location. The fact is, it costs more for the basics in some places than others, and we adjust accordingly for that.These ranges are posted for US employees only.Only base salaries are posted; for commission-based roles, please inquire with your recruiter during your first call.Why you’ll love it here:
Cube promotes work-life balance by placing value in ownership over hours. We make iterative process changes based on real and measurable metrics. We encourage a culture of clear and effective communication through honest feedback, detailed documentation, and supportive mentorship.
Cube is an equal-opportunity employer. Diversity is what drives our success – it’s at the core of how we hire, communicate, and work.
Our Company Values:Nimble - Our flexibility is an asset. We’re always learning, staying receptive to feedback, and making changes quickly.Simple - We favor quality over quantity. Focus is our focus.Joyful - We want to create joyful experiences for our customers, teammates, candidates, and community.Human - We operate, communicate, and collaborate thoughtfully and empathetically.Impactful - We strive to go above and beyond, making a meaningful difference for our customers.As a Cuber, you’ll have access to:Flex Days to recharge and enjoy long weekends.Flexible paid vacation & sick/mental health time guidelines.Medical, vision, and dental insurance options with a nationally recognized provider.Opportunities to learn and grow in an earlier-stage, high-growth company.Participation in Employee Resource Groups such as our Gender Equity Group.Celebration of accomplishments to reflect on achievements.Equity in the form of incentive stock options.A 401(k) program for our US employees.Access to an experienced team of tech startup leaders for support and mentorship.
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The world has evolved, but business planning has not. Most Finance teams still manage their planning and analysis in spreadsheets, yet the ones who replace them end up going back over 80% of the time. Cube is the first spreadsheet-native FP&A platform to deliver faster planning and performance without changing how teams work. Cube’s powerful engine connects into existing spreadsheets and source systems, delivering all of the benefits of enterprise-level FP&A with none of the headaches.
To date, Cube has raised over $45M of venture capital from top-tier investors such as Battery Ventures and Mayfield. Together, we’re building a culture that challenges and celebrates everyone with a path to grow. We’re happily headquartered in New York City, but are foremost a remote-first company. This means we communicate, collaborate, and connect virtually across different time zones. As we enter our next phase of growth, we believe Cubers are the reason we win.
ABOUT THE ROLE:
As the Director of Customer Success, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead the CSM team, establish and execute customer success strategies, and collaborate with various departments to drive customer adoption, retention, and growth. This role requires a strong focus on building long-term relationships and delivering exceptional value to our customers.
HOW YOU’LL RAMP:
By Day 30:
Gain a deep understanding of Cube Software's products, services, and customer success tools including Gainsight.Develop relationships with the current CSM team, manager, and cross-functional teams, establishing a strong working rapport.Conduct initial assessments of process and performance to identify gaps and areas of improvement.Begin analyzing customer data and feedback to identify trends and opportunities.By Day 60:
Refine and communicate the customer success plan.Implement quick wins to enhance customer onboarding and adoption.Demonstrate a clear understanding of key customer accounts and their unique needs.Collaborate with the account management team to understand the renewal process and identify expansion opportunities.By Day 90:
Present a comprehensive plan for customer success improvements and initiatives.Initiatives to enhance customer success and provide measurable results are in progress.Contribute to the development of customer advocacy programs.Lead the CSM team effectively, fostering a culture of customer-centricity and continuous improvement.WHAT YOU’VE ACCOMPLISHED... SO FAR:You have a stellar track record leading customer success management or equivalent roles, including hiring, promoting within your team, and performance management experience.You’re focused on driving customer satisfaction, retention, and growth, with a strong portfolio of achievements. Experience with FP&A or similar analytic software is a strong plus.You have a strong understanding of customer success best practices, methodologies, and tools. Familiarity with leveraging Gainsight is a plus.You can point to numerous examples of developing and executing customer success strategies, resulting in increased customer adoption and product usage.You have a strong network of top performers and experience in team building and leading high-performing teams anchored on coaching and mentoring team members.Your analytical skills shine. You have a keen ability to use data to inform decision-making and drive customer success initiatives.You can communicate complex technical concepts to non-technical stakeholders.Your partners in sales and product development proactively seek out your partnership in customer relationships, internal initiatives, and product roadmap feedback.You are skilled at Excel and/or Google Sheets, especially data analysis capabilities such as pivot tables and vlookup formulas.Bachelor's degree in a related field (MBA or equivalent is a plus).The expectations above are meant to represent the ideal candidate, but if you don’t meet all of them and think you’d be a great fit for this role, please apply. This position is open to candidates who currently live in the United States. Immigration sponsorship is not available at this time.
The base salary range for this role is $150,183 - 203,189 USD.
This role also has a variable tied to it.Important considerations when reviewing our ranges:Your past achievements and scope of ownership/influence expressed in your interview process.The stage of our company. We’re early in the growth of our organization, and we place a heavy earnings potential on our equity.Your current location. The fact is, it costs more for the basics in some places than others, and we adjust accordingly for that.These ranges are posted for US employees only.Only base salaries are posted; for commission-based roles, please inquire with your recruiter during your first call.Why you’ll love it here:
Cube promotes work-life balance by placing value in ownership over hours. We make iterative process changes based on real and measurable metrics. We encourage a culture of clear and effective communication through honest feedback, detailed documentation, and supportive mentorship.
Cube is an equal-opportunity employer. Diversity is what drives our success – it’s at the core of how we hire, communicate, and work.
Our Company Values:Nimble - Our flexibility is an asset. We’re always learning, staying receptive to feedback, and making changes quickly.Simple - We favor quality over quantity. Focus is our focus.Joyful - We want to create joyful experiences for our customers, teammates, candidates, and community.Human - We operate, communicate, and collaborate thoughtfully and empathetically.Impactful - We strive to go above and beyond, making a meaningful difference for our customers.As a Cuber, you’ll have access to:Flex Days to recharge and enjoy long weekends.Flexible paid vacation & sick/mental health time guidelines.Medical, vision, and dental insurance options with a nationally recognized provider.Opportunities to learn and grow in an earlier-stage, high-growth company.Participation in Employee Resource Groups such as our Gender Equity Group.Celebration of accomplishments to reflect on achievements.Equity in the form of incentive stock options.A 401(k) program for our US employees.Access to an experienced team of tech startup leaders for support and mentorship.
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