Cruise
Senior Software Engineer II, Customer Support Team
Cruise, San Francisco, California, United States, 94199
We're Cruise, a self-driving service designed for the cities we love.We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.We are looking for a hardworking Senior Software Engineer II for our Customer Support Product team. This team builds a variety of tools and services for our multiple customer support roles (including back-office and field support) to provide any assistance that our riders may seek. These tools anticipate and solve challenges in ways that humanize our technology, enhance the safety of our services, and deepen our relationships with users, even in the most unpredictable moments.What You’ll Do
Design and develop full stack features across our front-end surfaces and back-end services.Identify and implement improvements to testing and automation.Measure and improve performance in all layers of the stack.Extend and improve distributed and fault tolerant services.Drive standard methodologies for backend deployment, monitoring, and traceability.Drive strong engineering practices and a high bar of quality for our product offerings.Work with teams across Cruise to foster a collaborative culture embodying our values.What You Must Have
Experience building modern front-ends using React, Webpack, Babel, or similar tools.Experienced with Golang, Python, Java or C++.Experience with relational databases, microservice-based architectures, and common cloud platforms like AWS/GCP/Azure.Track record of driving complex Software projects from start to completion, including conception, problem definition, experimentation, iteration, and finally publication or productization.Experience with REST APIs, GRPC and websockets.Passionate about self-driving technology and its impact.Bachelor degree in Computer Science, or equivalent real-world experience.Bonus points!
Experience with CRM solutions like Salesforce Service Cloud or similar.Experience in the autonomous vehicle or ride share industry.The salary range for this position is $139,000 - $204,300. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.Why Cruise?
Our benefits are here to support the whole you:Competitive salary and benefits.401(k) Cruise matching program.Medical / dental / vision, AD+D and Life.Subsidized mental health benefits.Flexible vacation and company paid holidays.Healthy meals and snacks available for non-remote employees.Paid parental, jury duty, bereavement, family care, and medical leave.Fertility Benefits.Dependent Care Flexible Spending Account.Flexible Spending Account.Pre-tax Commuter Benefit Plan for non-remote employees.CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style that’s best for you, whether it’s primarily in-person, primarily at home, or a combination of home and in-office time.We’re Integrated through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.We’re Funded by GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise.We’re Independent, with our own governance, board of directors, equity, and investors.We’re Vested; you won’t just own your work here, you’ll have the potential to own equity in Cruise, too.We’re Safety Conscious; we integrate #staysafe, our top priority at Cruise, into our everyday work.Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives.Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.
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Design and develop full stack features across our front-end surfaces and back-end services.Identify and implement improvements to testing and automation.Measure and improve performance in all layers of the stack.Extend and improve distributed and fault tolerant services.Drive standard methodologies for backend deployment, monitoring, and traceability.Drive strong engineering practices and a high bar of quality for our product offerings.Work with teams across Cruise to foster a collaborative culture embodying our values.What You Must Have
Experience building modern front-ends using React, Webpack, Babel, or similar tools.Experienced with Golang, Python, Java or C++.Experience with relational databases, microservice-based architectures, and common cloud platforms like AWS/GCP/Azure.Track record of driving complex Software projects from start to completion, including conception, problem definition, experimentation, iteration, and finally publication or productization.Experience with REST APIs, GRPC and websockets.Passionate about self-driving technology and its impact.Bachelor degree in Computer Science, or equivalent real-world experience.Bonus points!
Experience with CRM solutions like Salesforce Service Cloud or similar.Experience in the autonomous vehicle or ride share industry.The salary range for this position is $139,000 - $204,300. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.Why Cruise?
Our benefits are here to support the whole you:Competitive salary and benefits.401(k) Cruise matching program.Medical / dental / vision, AD+D and Life.Subsidized mental health benefits.Flexible vacation and company paid holidays.Healthy meals and snacks available for non-remote employees.Paid parental, jury duty, bereavement, family care, and medical leave.Fertility Benefits.Dependent Care Flexible Spending Account.Flexible Spending Account.Pre-tax Commuter Benefit Plan for non-remote employees.CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style that’s best for you, whether it’s primarily in-person, primarily at home, or a combination of home and in-office time.We’re Integrated through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.We’re Funded by GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise.We’re Independent, with our own governance, board of directors, equity, and investors.We’re Vested; you won’t just own your work here, you’ll have the potential to own equity in Cruise, too.We’re Safety Conscious; we integrate #staysafe, our top priority at Cruise, into our everyday work.Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives.Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.
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