Customer Success Manager

At Pylon, we're building the future of B2B Post Sales.Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.A unique opportunity to work on standing up the customer success function at company building in the post-sales space! You'll be turned to for more than just delivering customer outcomes. The team will look to you for product feedback, roadmap ideas, and process recommendations.

What you'll doHelp customers adopt new features

Help identify customers who are not using the product as expected and engage with them

Manage renewals with existing customers

Dogfood Pylon for our customer success processes

Build upsell processes for new products, seats expansion, etc.

Manage migrations from legacy systems onto Pylon

Help develop a scalable customer success process

Tinker with new processes, new features, and AI

RequirementsLocated in (or will relocate to) San Francisco and excited about working in-person

Comfortable regularly interacting with customers over chat and video

Very organized and hard working

An interest in tinkering with the product and suggesting improvements

0-6 years of experience

BenefitsMedical, Vision, Dental insurance

401K

Unlimited PTO

Food in the office

Fun team offsites and events

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