NCR Corporation
Executive Director of Legal Operations
NCR Corporation, Atlanta, Georgia, United States, 30383
About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.POSITION SUMMARY
The Executive Director of Legal Operations serves as a leader of the global law department’s operations team and is a roll-up-your-sleeves role that prizes initiative, problem solving, and collaboration. The role supports the global law department and champions the overall operational effectiveness of the legal team, and coordinates with the other members of the legal leadership team to ensure the department’s objectives are realized. In support of those objectives, the role’s primary accountabilities are to oversee:Change management and continuous improvement of internal legal service delivery through innovations in process, analytics, and technology through identifying and implementing technology solutions to streamline and automate processes;Enhancing NCR Voyix’s legal value chain through a comprehensive external legal vendor management program that includes all legal service providers;Optimization of the department’s internal and external labor resources through coordinated planning with the General Counsel and senior law leaders regarding the mix and use of law firms, alternative providers, and temporary resources;Managing all aspects of NCR Voyix’s law firm vendor invoice platform and work closely with the Finance Department to manage accruals and invoice flow.KEY AREAS OF RESPONSIBILITY
The Executive Director of Global Legal Operations must have direct knowledge of and be a part of a multi-disciplinary team responsible for:Change Management: Foster a sense of urgency and build a coalition of stakeholders in leading legal operations change initiatives inside the law department, in the enterprise at large, and throughout NCR Voyix’s legal supply chain;Strategic Planning: In collaboration with senior lawyers, create and recommend new objectives benefitting the department and optimal operations, as well as course corrections and/or maintenance on existing programs;Technology: Ensure company-wide tools are being fully utilized by the Law Department. Research, vet, implement, integrate, maintain, and optimize legal-specific toolsets from e-billing to artificial intelligence;External Resource Management: Optimize the legal value chain. Manage the external resource management program integrating the department’s internal workflows with managed services, vendors, and law firms.BASIC REQUIREMENTS & EXPERIENCE
Bachelor’s Degree required; Finance or Accounting background is a plus.10+ years’ experience in operations, the legal market, or working with legal services.5+ years’ experience in legal operations.Proven track record of making an impact, developing and executing on strategies and delivering superior results in both the short and long term.Familiarity with Counsellink.Understanding of law firm or other similar professional services billing and pricing, and experience with alternative fee arrangements.Understanding of litigation/transaction matter lifecycles.Attention to detail with excellent time management and multitasking/prioritization abilities.Technology-savvy, with proficiency in all Microsoft Office applications, especially Word and Excel expertise with eBilling software (WK Passport, preferred).Excellent interpersonal skills; comfortable dealing with all levels of our organization.Excellent written and oral communication skills, with strong ability to communicate concisely with a wide variety of audiences, including senior management and key external stakeholders, and proven ability to engage, influence and align stakeholders.Ability to create high quality presentation materials.Consummate team player with excellent judgment.
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The Executive Director of Legal Operations serves as a leader of the global law department’s operations team and is a roll-up-your-sleeves role that prizes initiative, problem solving, and collaboration. The role supports the global law department and champions the overall operational effectiveness of the legal team, and coordinates with the other members of the legal leadership team to ensure the department’s objectives are realized. In support of those objectives, the role’s primary accountabilities are to oversee:Change management and continuous improvement of internal legal service delivery through innovations in process, analytics, and technology through identifying and implementing technology solutions to streamline and automate processes;Enhancing NCR Voyix’s legal value chain through a comprehensive external legal vendor management program that includes all legal service providers;Optimization of the department’s internal and external labor resources through coordinated planning with the General Counsel and senior law leaders regarding the mix and use of law firms, alternative providers, and temporary resources;Managing all aspects of NCR Voyix’s law firm vendor invoice platform and work closely with the Finance Department to manage accruals and invoice flow.KEY AREAS OF RESPONSIBILITY
The Executive Director of Global Legal Operations must have direct knowledge of and be a part of a multi-disciplinary team responsible for:Change Management: Foster a sense of urgency and build a coalition of stakeholders in leading legal operations change initiatives inside the law department, in the enterprise at large, and throughout NCR Voyix’s legal supply chain;Strategic Planning: In collaboration with senior lawyers, create and recommend new objectives benefitting the department and optimal operations, as well as course corrections and/or maintenance on existing programs;Technology: Ensure company-wide tools are being fully utilized by the Law Department. Research, vet, implement, integrate, maintain, and optimize legal-specific toolsets from e-billing to artificial intelligence;External Resource Management: Optimize the legal value chain. Manage the external resource management program integrating the department’s internal workflows with managed services, vendors, and law firms.BASIC REQUIREMENTS & EXPERIENCE
Bachelor’s Degree required; Finance or Accounting background is a plus.10+ years’ experience in operations, the legal market, or working with legal services.5+ years’ experience in legal operations.Proven track record of making an impact, developing and executing on strategies and delivering superior results in both the short and long term.Familiarity with Counsellink.Understanding of law firm or other similar professional services billing and pricing, and experience with alternative fee arrangements.Understanding of litigation/transaction matter lifecycles.Attention to detail with excellent time management and multitasking/prioritization abilities.Technology-savvy, with proficiency in all Microsoft Office applications, especially Word and Excel expertise with eBilling software (WK Passport, preferred).Excellent interpersonal skills; comfortable dealing with all levels of our organization.Excellent written and oral communication skills, with strong ability to communicate concisely with a wide variety of audiences, including senior management and key external stakeholders, and proven ability to engage, influence and align stakeholders.Ability to create high quality presentation materials.Consummate team player with excellent judgment.
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