JLL
Senior Operations Manager
JLL, San Jose, California, United States, 95199
Pay:
$170000 - $210000 (includes bonus)Location:
San Jose (primarily) & Mountain View, CAThe Senior Operations Manager at JLL is responsible for
overseeing the maintenance and repair operations
for the Cisco account within a specific region. This role requires strong leadership skills, technical expertise, and the ability to collaborate with cross-functional teams, clients, and stakeholders. The Senior Operations Manager will play a critical role in ensuring optimal facility performance, high-quality maintenance services, and client satisfaction.Responsibilities:
Provide strategic leadership and direction for maintenance and repair operations on the Cisco account within the assigned region.Collaborate with stakeholders to understand their maintenance and repair needs, goals, and objectives.Manage customer satisfaction, discuss any recommended changes to the overall program and the financial impact they may have on facilities operations. Work with the operations team on results/expectations.Develop and implement strategies to optimize facility performance, minimize downtime, and enhance operational efficiency.Oversee the delivery of maintenance and repair services, ensuring high-quality service delivery, compliance with standards, and adherence to service level agreements (SLAs).Monitor performance of maintenance vendors and contractors through key performance indicators (KPIs) and metrics, implementing continuous improvement initiatives.Collaborate with cross-functional teams to align maintenance and repair activities with client requirements and operational goals.Develop and manage budgets for maintenance and repair operations, tracking expenses and identifying opportunities for cost optimization.Foster positive working relationships with internal and external stakeholders associated with the Cisco account.Ensure compliance with regulatory requirements, health and safety standards, and JLL's policies and procedures.Stay informed about industry trends, emerging technologies, and best practices in facility maintenance and repair.Conduct regular site visits and inspections to assess the condition of facilities and identify maintenance needs.Develop and implement preventive maintenance programs, schedules, and protocols to prolong asset lifespan and minimize disruptions.Verify accuracy and integrity of maintenance and repair data, ensuring appropriate documentation and controls are in place.Manage direct reports e.g. Engineers, Planner/Schedulers, 3rd party contractors/vendors, and/or temporary services. Provide on-site support as required to support and manage work efforts.Work with Chief Engineer/ Client Engineering team to prioritize and assign duties that align with client/JLL goals and objectives (i.e repairs & maintenance, project planning and implementation, renovation efforts, energy conservation, safety goals, etc.)Assure compliance with JLL Management audit programs; JCAP, HSSE, and site policies, procedures and standard practices. Work with team on alignment and delivery.Manage compliance of required local, state and federal laws and regulations.Respond to emergency calls outside normal working hours.Perform additional job duties as requested.Qualifications:
10 + years property management, maintenance & operations. Experience in critical site operations is a major plus.Bachelor's degree in Engineering, Facility Management, or a related field a plus.Industry Certification from IFMA – BOMA - AFE - AAMP a plus.Proven experience in maintenance and repair operations, facility management, or a related leadership role.Knowledge of RCM principles.Strong leadership and management skills, with the ability to drive strategic initiatives and develop high-performing teams.Excellent understanding of maintenance and repair principles, methodologies, and best practices.Strong technical knowledge of building systems, preventive maintenance, and safety regulations.Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions.Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.Ability to work independently and handle multiple tasks in a fast-paced environment.Knowledge of real estate or property management industry is a plus.Employee must be a U.S. citizen.
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$170000 - $210000 (includes bonus)Location:
San Jose (primarily) & Mountain View, CAThe Senior Operations Manager at JLL is responsible for
overseeing the maintenance and repair operations
for the Cisco account within a specific region. This role requires strong leadership skills, technical expertise, and the ability to collaborate with cross-functional teams, clients, and stakeholders. The Senior Operations Manager will play a critical role in ensuring optimal facility performance, high-quality maintenance services, and client satisfaction.Responsibilities:
Provide strategic leadership and direction for maintenance and repair operations on the Cisco account within the assigned region.Collaborate with stakeholders to understand their maintenance and repair needs, goals, and objectives.Manage customer satisfaction, discuss any recommended changes to the overall program and the financial impact they may have on facilities operations. Work with the operations team on results/expectations.Develop and implement strategies to optimize facility performance, minimize downtime, and enhance operational efficiency.Oversee the delivery of maintenance and repair services, ensuring high-quality service delivery, compliance with standards, and adherence to service level agreements (SLAs).Monitor performance of maintenance vendors and contractors through key performance indicators (KPIs) and metrics, implementing continuous improvement initiatives.Collaborate with cross-functional teams to align maintenance and repair activities with client requirements and operational goals.Develop and manage budgets for maintenance and repair operations, tracking expenses and identifying opportunities for cost optimization.Foster positive working relationships with internal and external stakeholders associated with the Cisco account.Ensure compliance with regulatory requirements, health and safety standards, and JLL's policies and procedures.Stay informed about industry trends, emerging technologies, and best practices in facility maintenance and repair.Conduct regular site visits and inspections to assess the condition of facilities and identify maintenance needs.Develop and implement preventive maintenance programs, schedules, and protocols to prolong asset lifespan and minimize disruptions.Verify accuracy and integrity of maintenance and repair data, ensuring appropriate documentation and controls are in place.Manage direct reports e.g. Engineers, Planner/Schedulers, 3rd party contractors/vendors, and/or temporary services. Provide on-site support as required to support and manage work efforts.Work with Chief Engineer/ Client Engineering team to prioritize and assign duties that align with client/JLL goals and objectives (i.e repairs & maintenance, project planning and implementation, renovation efforts, energy conservation, safety goals, etc.)Assure compliance with JLL Management audit programs; JCAP, HSSE, and site policies, procedures and standard practices. Work with team on alignment and delivery.Manage compliance of required local, state and federal laws and regulations.Respond to emergency calls outside normal working hours.Perform additional job duties as requested.Qualifications:
10 + years property management, maintenance & operations. Experience in critical site operations is a major plus.Bachelor's degree in Engineering, Facility Management, or a related field a plus.Industry Certification from IFMA – BOMA - AFE - AAMP a plus.Proven experience in maintenance and repair operations, facility management, or a related leadership role.Knowledge of RCM principles.Strong leadership and management skills, with the ability to drive strategic initiatives and develop high-performing teams.Excellent understanding of maintenance and repair principles, methodologies, and best practices.Strong technical knowledge of building systems, preventive maintenance, and safety regulations.Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions.Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.Ability to work independently and handle multiple tasks in a fast-paced environment.Knowledge of real estate or property management industry is a plus.Employee must be a U.S. citizen.
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