Loyola University Of Chicago
Associate Director of Financial Aid
Loyola University Of Chicago, Chicago, Illinois, United States, 60290
Position Details
Job Title:
ASSOC DIR STDNT FIN ASSISTANCEPosition Number:
8100532Job Category:
University StaffJob Type:
Full-TimeFLSA Status:
ExemptCampus:
Rogers Park-Lake Shore CampusDepartment Name:
STUDENT FINANCIAL ASSISTANCELocation Code:
FINANCIAL ASSISTANCE (02023A)Is this split and/or fully grant funded?
NoDuties and Responsibilities
Reporting to the Assistant Vice President (AVP), the Associate Director of Financial Aid will be a key member of the leadership team providing oversight of customer service and training support to the entire financial aid team. This particular role may directly manage up to five FTEs including one Sr. Assistant Director and three Assistant Directors. This role will work in direct support of the AVP and the Director of Financial Aid Operations and Reporting to ensure the Financial Aid Office remains in compliance with both state, HEA, and Title IV regulations. This position will lead office trainings and help ensure institutional policies are being met, are in place, and are updated on an annual basis. This position will also support the AVP with audit support and review.Minimum Education and/or Work Experience
Bachelor's degree in related field or equivalent; or four to seven years related experience and/or training. A solid knowledge of federal and state regulations is essential.Qualifications
The Associate Director helps support all aspects of federal, state, and institutional aid programs for students at Loyola University Chicago and is done with strict compliance with all state and federal regulations.Supports the AVP and other Associate Directors in formulating and evaluating policies and procedures for the distribution of financial aid in compliance with all state, federal, and institutional rules and regulations.Acts as a source of functional support; performs preliminary troubleshooting and analysis of issues and problems; identifies and recommends business process and/or system changes/enhancements to address ongoing problems.Coordinates new staff training.Coordinates ongoing training and compliance review.Provides direct support for the AVP on compliance reviews and ensures staff are prepared and trained on policy changes.Ensures high-level customer service is being provided to students and parents from all financial aid staff.Monitors daily/weekly office phone records and student walk-in volume.Provides direct guidance and review of R2T4 and SAP processes to ensure ongoing compliance.Supports students through the financial aid process including but not limited to the collection of documentation, review of documents, and the processing of federal and/or state financial aid awards.Provides leadership to direct and indirect reports including annual evaluations, goal setting, and performance management.Responds to student and parent emails and phone calls.Supports student and parent email/phone/walk-in escalations and provides reasonable solutions.Participates in implementations and upgrades as resources are needed.Supports the AVP on internal and external audit reviews; providing timely and accurate information.Works closely with the other Associate Directors on staff trainings and workshops.Serves as a staff resource for questions regarding regulations, professional judgement, and verification.Master's degree is preferred.6-10 years of experience working in a financial aid office.Previous supervisory experience is preferred.Performs other duties as required.Certificates/Credentials/Licenses
NoneComputer Skills
Proficiency with Department of Education databases; COD, NSLDS, FAA Access, SAIG. PeopleSoft experience highly preferred.Supervisory Responsibilities
NoRequired operation of university owned vehicles
NoDoes this position require direct animal or patient contact?
NoPhysical Demands
Repetitive MotionsWorking Conditions
NoneOpen Date
03/21/2024Close Date
Special Instructions to Applicants
Diversity and Inclusion Statement
Diversity, Equity, and Inclusion: As one of the nation's largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors. We are committed to not only recruiting, but also retaining a diverse, mission-driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive, and competitive centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.
#J-18808-Ljbffr
Job Title:
ASSOC DIR STDNT FIN ASSISTANCEPosition Number:
8100532Job Category:
University StaffJob Type:
Full-TimeFLSA Status:
ExemptCampus:
Rogers Park-Lake Shore CampusDepartment Name:
STUDENT FINANCIAL ASSISTANCELocation Code:
FINANCIAL ASSISTANCE (02023A)Is this split and/or fully grant funded?
NoDuties and Responsibilities
Reporting to the Assistant Vice President (AVP), the Associate Director of Financial Aid will be a key member of the leadership team providing oversight of customer service and training support to the entire financial aid team. This particular role may directly manage up to five FTEs including one Sr. Assistant Director and three Assistant Directors. This role will work in direct support of the AVP and the Director of Financial Aid Operations and Reporting to ensure the Financial Aid Office remains in compliance with both state, HEA, and Title IV regulations. This position will lead office trainings and help ensure institutional policies are being met, are in place, and are updated on an annual basis. This position will also support the AVP with audit support and review.Minimum Education and/or Work Experience
Bachelor's degree in related field or equivalent; or four to seven years related experience and/or training. A solid knowledge of federal and state regulations is essential.Qualifications
The Associate Director helps support all aspects of federal, state, and institutional aid programs for students at Loyola University Chicago and is done with strict compliance with all state and federal regulations.Supports the AVP and other Associate Directors in formulating and evaluating policies and procedures for the distribution of financial aid in compliance with all state, federal, and institutional rules and regulations.Acts as a source of functional support; performs preliminary troubleshooting and analysis of issues and problems; identifies and recommends business process and/or system changes/enhancements to address ongoing problems.Coordinates new staff training.Coordinates ongoing training and compliance review.Provides direct support for the AVP on compliance reviews and ensures staff are prepared and trained on policy changes.Ensures high-level customer service is being provided to students and parents from all financial aid staff.Monitors daily/weekly office phone records and student walk-in volume.Provides direct guidance and review of R2T4 and SAP processes to ensure ongoing compliance.Supports students through the financial aid process including but not limited to the collection of documentation, review of documents, and the processing of federal and/or state financial aid awards.Provides leadership to direct and indirect reports including annual evaluations, goal setting, and performance management.Responds to student and parent emails and phone calls.Supports student and parent email/phone/walk-in escalations and provides reasonable solutions.Participates in implementations and upgrades as resources are needed.Supports the AVP on internal and external audit reviews; providing timely and accurate information.Works closely with the other Associate Directors on staff trainings and workshops.Serves as a staff resource for questions regarding regulations, professional judgement, and verification.Master's degree is preferred.6-10 years of experience working in a financial aid office.Previous supervisory experience is preferred.Performs other duties as required.Certificates/Credentials/Licenses
NoneComputer Skills
Proficiency with Department of Education databases; COD, NSLDS, FAA Access, SAIG. PeopleSoft experience highly preferred.Supervisory Responsibilities
NoRequired operation of university owned vehicles
NoDoes this position require direct animal or patient contact?
NoPhysical Demands
Repetitive MotionsWorking Conditions
NoneOpen Date
03/21/2024Close Date
Special Instructions to Applicants
Diversity and Inclusion Statement
Diversity, Equity, and Inclusion: As one of the nation's largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors. We are committed to not only recruiting, but also retaining a diverse, mission-driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive, and competitive centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.
#J-18808-Ljbffr