Airbus
Senior Customer Success Manager
Airbus, Miami, Florida, us, 33222
Job DescriptionAirbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.The Airbus Digital Services Growth organization
is looking for a Sr. Customer Success Manager in Miami, FL, who will engage with our airline customers to identify their needs, support the commercial sales process as well as the innovation process, and lead all aspects of the deployment of those services within the airlines.Your ChallengesConduct workshops and immersion session with customersDevelop customer engagement plans, based on product priorities and consultative selling outputs.Drive the value assessment from pre-sales phase to acceptance and adoption phases and monitor customer adoption, ensuring efficient usage to improve shown valueTechnical demonstrations and material to support sales campaigns technically.Customer organizational change plans for the most sophisticated solutionsDraft and/or review the contracts Statement of Work (SOW) on feasibility, cost, acceptance criteria and invoicing topics. Evaluate the cost of the contract.Deployment roadmaps and robust planning agreed by all relevant Airbus stakeholdersEnsure yearly revenues by triggering invoices issuance and follow-up.Ensure that service level agreements and other critical metrics are in place, sharing with customers and managing remedies.Identify/anticipate and mitigate risks/issues which may affect contract execution of digital solutions and create customer heat map monitoringProviding front-end support to clients and colleagues in other departments.Own operation of services: measuring performance, and being adaptable to production issues.Your Boarding PassMaster's Degree or equivalent work experience preferredBachelor's Degree or equivalent work experience required10 years or more in commercial aviation in the fields of customer services, airline maintenance engineering, digital solutions, data analytics and/or aircraft systems and avionicsConfirmed airline customer-facing experience;Knowledge in IT, data-analytics or have a strong curiosity about these fields, being familiar with SkywiseProgram management and the right abilities to drumbeat the internal organization and ensure contractual commitments, customer happiness, cost and revenue targets, and events management.Capacity to build and lead a project path and maintain project consistency at any time.Capable of crafting a strong and trustful customer relationship and leading customer expectations.You believe in listening to the customer, as much as being able to give clear explanations and resolve potential issues.You must be eligible to work in the United States without sponsorship.Salary RangeSalary range based on the required profile: $120,000.00 to $135,000.00/year (including a variable part based on your performance). Information provided as an indication.Take your career to a new level and apply online now!A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.
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is looking for a Sr. Customer Success Manager in Miami, FL, who will engage with our airline customers to identify their needs, support the commercial sales process as well as the innovation process, and lead all aspects of the deployment of those services within the airlines.Your ChallengesConduct workshops and immersion session with customersDevelop customer engagement plans, based on product priorities and consultative selling outputs.Drive the value assessment from pre-sales phase to acceptance and adoption phases and monitor customer adoption, ensuring efficient usage to improve shown valueTechnical demonstrations and material to support sales campaigns technically.Customer organizational change plans for the most sophisticated solutionsDraft and/or review the contracts Statement of Work (SOW) on feasibility, cost, acceptance criteria and invoicing topics. Evaluate the cost of the contract.Deployment roadmaps and robust planning agreed by all relevant Airbus stakeholdersEnsure yearly revenues by triggering invoices issuance and follow-up.Ensure that service level agreements and other critical metrics are in place, sharing with customers and managing remedies.Identify/anticipate and mitigate risks/issues which may affect contract execution of digital solutions and create customer heat map monitoringProviding front-end support to clients and colleagues in other departments.Own operation of services: measuring performance, and being adaptable to production issues.Your Boarding PassMaster's Degree or equivalent work experience preferredBachelor's Degree or equivalent work experience required10 years or more in commercial aviation in the fields of customer services, airline maintenance engineering, digital solutions, data analytics and/or aircraft systems and avionicsConfirmed airline customer-facing experience;Knowledge in IT, data-analytics or have a strong curiosity about these fields, being familiar with SkywiseProgram management and the right abilities to drumbeat the internal organization and ensure contractual commitments, customer happiness, cost and revenue targets, and events management.Capacity to build and lead a project path and maintain project consistency at any time.Capable of crafting a strong and trustful customer relationship and leading customer expectations.You believe in listening to the customer, as much as being able to give clear explanations and resolve potential issues.You must be eligible to work in the United States without sponsorship.Salary RangeSalary range based on the required profile: $120,000.00 to $135,000.00/year (including a variable part based on your performance). Information provided as an indication.Take your career to a new level and apply online now!A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.
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