Business Consultant, Continuous Improvement

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!Position SummaryThe Business Consultant, CI, will lead and manage cross-functional/complex process improvement projects, focusing on increasing productivity, reducing costs, and improving efficiencies for the goal of increasing internal and external customer satisfaction. The Business Consultant will deliver tangible, documented results, using key Continuous Improvement tools and a defined methodology for solving problems down to root cause. As a change agent, they will support the business units by engaging employees in process improvement initiatives which will ultimately build morale and ensure sustainment of improvements through ownership. The Business Consultant will also train, coach, and mentor Process Analysts and Senior Process Analysts. In addition, the Business Consultant will report findings and recommendations to business leadership, including Executive Officers and the CEO.Key ResponsibilitiesDeploy Continuous Improvement methodologies and tools across the organization through assigned projectsWork with the Director, CI, and department leaders to identify, scope and prioritize improvement opportunities, and translate functional goals into CI strategies/projects with measurable objectivesLead process improvement initiatives with quantifiable and tangible resultsFacilitate quick improvement events that deliver quantifiable resultsCoach, train, and mentor developing Process Analysts and Senior Process AnalystsDisseminate process improvement methodologies and toolkits throughout the organization via formal and informal training and community of practice leadershipInstitutionalize and champion Continuous Improvement thinking and principles throughout the organization. Advocate and demonstrate the benefits of applying this methodology to achieve business objectives and financial performance targetsOther duties as assignedMinimum RequirementsBachelor’s degree or an equivalent combination of education and related working experience3 years CI experience in DMAIC, DFSS, Kaizen, or other relevant methodologiesStrong analytical and problem-solving skills required; ability to recommend alternative solutions and translate complex concepts into simplified and understandable examplesAbility to work across all levels to lead and influence key stakeholdersExcellent verbal, written, and interpersonal communication skills; ability to interact professionally with a diverse groupAbility to translate complex data into concise executive-level presentationsDesire to learn new skills, tools, and techniquesEnergetic self-starter with strong leadership skillsStrong Excel and PowerPoint skillsPreferred QualificationsAirline or related industry experienceMaster’s DegreePMP certifiedLean Six Sigma Black Belt (or equivalent) certification8 years of business or process improvement experience

#J-18808-Ljbffr