Senior Business Consultant

Senior Business ConsultantWho Are We?Sopra Banking Software is the partner of choice for more than 1,500 financial institutions worldwide. The rich variety of our software, the strength of our conviction and our passion for innovation enable us to support our clients on a daily basis and in their projects, as well as in their goals regarding financial inclusion.Our customers, based in over 80 countries around the world, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees.Sopra Banking Software is a subsidiary of the Sopra Steria Group, a European leader in consulting, digital services and software development. With more than 46,000 employees, the Sopra Steria Group generated a turnover of €4.3 billion in 2020.What role will you play?Our customers are the core to our definition of success and therefore how we engage and assist with their experience is a crucial aspect to our success as a company! Ensuring our clients’ understanding of and familiarity with our product will be a key determining factor to not only their success but ours as well! Our Senior Business Consultant will be responsible for gaining a detailed understanding of the clients work practices and the nature of their business, in order to combine it with their practical, in-depth knowledge of the relevant industry and Sopra Banking Software products as well as internal Roadmap items and all client specific functionality. The Senior Business Consultant will have a big role in making sure that understanding and familiarity are thoroughly explained from not just the technical perspective but also the business perspective! Sr. Business Consultants are responsible for bridging the gap between IT and the business using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. Our Senior Business Consultants act as the primary business contact for clients; dealing with customer queries and managing expectations. They will also have a good understanding of the associated development methodology, compliance requirements and implementation approach. Due to the nature of the role, the business consultant must be prepared to work at client sites both in the US and overseas and this often involves long periods away from their home / office. This role requires a solid understanding of fintech and wholesale automotive and/or equipment lending industry.What will you be doing?Responsible for ensuring customer success and helping the company meet current and future customer needsMaximize sales opportunities with existing customers and assist in the sales process with new customers where necessaryWork closely with customers to gather, interpret and document their business requirementsAnalyze business requirements and document and propose solutions to meet themProduce detailed functional specifications that will drive the design, development and test phases of projects that deliver the solutionsUse your excellent communication skills providing clear, relevant information liaising with our developers to deliver these solutions in an elegant fashionCollaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflowsWork as required with the Sales Team to support specific pre-sales activitiesAble to assist sales team with production, revision and sign off on proposals as part of sales process (for both new and existing clients)Organizes and runs progress meetings on a regular basisIdentify areas for process improvement and recommending solutions to enhance operational efficiency and effectivenessTranslate business requirements into clear and concise functional specifications for technical teamsServe as a liaison between business stakeholders and technology teamsIdentification and management of Change RequestsManage any escalated issues in accordance with standard procedures and service level agreementsCreation, Update and Management of Jira records in accordance with documented proceduresSupports internal training on system and client bespoke requirementsEscalates any risks and issues which may be identifiedAssists with the execution of testing work streamsAct as SME for Business Support Team (BST) and Client Relation Managers (CRM) for clients in Production Environment, to help ensure any issues are resolved to client’s satisfaction and within Service Level AgreementMaintains regular contact with clients, including regular scheduled meetingsWhat do we require from you?Knowledge & Skill Requirements:Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, etcExtensive fintech/finance/banking/and/or automotive lending experienceProficiency in requirement gathering techniques, process modeling, and documentationFamiliarity with project management methodologies and software development lifecycleAbility to analyze data models to deliver logical conclusionsAbility to create training plans and lead training sessions for external usersAbility to work as part of a team and independently adopts a pro-active approachAn understanding of development approach and methodologyCompetencies:Excellent problem solvingStrong analytical and critical-thinking skillsExcellent communication and interpersonal abilitiesAbility to collaborate effectively with cross-functional teamsCreative thinking as facilitated through brainstorming, mind mapping, and lateral thinkingStrong decision-making ability and ability to make a selection of a course of action or to be able to facilitate such a thinking processAble to listen, observe, learn and understand whatever is required to facilitate the process of providing solutions for problems and opportunitiesAbility to work efficiently in a fast paced and high pressured environmentA proactive and solutions driven approach to daily responsibilitiesEducation/Certification/License Requirements:High School DiplomaWorking Experience:5+ years of finance, automotive wholesale and/or equipment lending experiencePreferred Experience:Bachelor’s and/or Master’s Degree (Finance or Business is a plus)Why should you apply?If you are looking for an opportunity to not only grow professionally but also personally SBS is the place for you! We pride ourselves on making sure each employee receives the same level of commitment and dedication as we give our clients! You will be seen, heard, poured into, provided the proper tools and resources necessary to grow and encouraged to flourish!Pay Transparency: Competitively $110,000/annuallyAt Sopra Banking Software, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

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