Gap Inc.
Director, IT Operations and Vendor Management
Gap Inc., San Francisco, California, United States, 94199
About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.About the Role
The Gap Technology team is seeking a seasoned and operationally strong leader for the crucial role of Director of IT Operations and Vendor Management. This influential position will play a key role in shaping a new Vendor Management Office (VMO) and operational processes monitoring.What You'll Do
Vendor Management:Establish and lead a formal Vendor Management Office (VMO).Collaborate with cross-functional teams to align vendor strategies with organizational objectives and drive cost savings.Guide solutioning, evaluation, and selection of vendors in alignment with organizational goals.Track and update quarterly vendor score cards and business reviews.Identify areas for performance improvement and collaborate with Gap vendor relationship owners for implementation.Mentor and train Gap vendor relationship owners across the organization in vendor management. Provide leadership and influence to drive results through cross-functional collaboration.Operational Processes:Collaborate with senior Tech leaders to define, implement, and monitor key operational processes.Drive visibility to the status of key operations and processes through a monthly dashboard.Establish governance for risk management, contracts, financials, and IT talent.Cost Optimization:Drive Tech cost optimization opportunities through the establishment of a Cost Leadership Council.Work with Tech leaders to identify and track cost-saving opportunities in various areas, such as hardware/software/SaaS spend, purchased services spend, contingent labor spend, and cloud spend.Who You Are
Experience with Software Asset Manager (CSAM) or IT Asset Manager (CITAM).Experience in building a VMO, strategic vendor relationships, and successfully aligning vendor strategies with organizational goals.Knowledge of industry best practices in IT operations management, vendor management, and IT performance improvement.Strong program/project management skillset, high accountability, and a keen understanding of the Tech industry landscape.A general understanding of Tech P&L is also extremely useful.Benefits at Gap Inc.
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.One of the most competitive Paid Time Off plans in the industry.*Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*Employee stock purchase plan.*Medical, dental, vision and life insurance.*See more of the benefits we offer.For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $185,500 - $245,800 USDEmployee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
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Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.About the Role
The Gap Technology team is seeking a seasoned and operationally strong leader for the crucial role of Director of IT Operations and Vendor Management. This influential position will play a key role in shaping a new Vendor Management Office (VMO) and operational processes monitoring.What You'll Do
Vendor Management:Establish and lead a formal Vendor Management Office (VMO).Collaborate with cross-functional teams to align vendor strategies with organizational objectives and drive cost savings.Guide solutioning, evaluation, and selection of vendors in alignment with organizational goals.Track and update quarterly vendor score cards and business reviews.Identify areas for performance improvement and collaborate with Gap vendor relationship owners for implementation.Mentor and train Gap vendor relationship owners across the organization in vendor management. Provide leadership and influence to drive results through cross-functional collaboration.Operational Processes:Collaborate with senior Tech leaders to define, implement, and monitor key operational processes.Drive visibility to the status of key operations and processes through a monthly dashboard.Establish governance for risk management, contracts, financials, and IT talent.Cost Optimization:Drive Tech cost optimization opportunities through the establishment of a Cost Leadership Council.Work with Tech leaders to identify and track cost-saving opportunities in various areas, such as hardware/software/SaaS spend, purchased services spend, contingent labor spend, and cloud spend.Who You Are
Experience with Software Asset Manager (CSAM) or IT Asset Manager (CITAM).Experience in building a VMO, strategic vendor relationships, and successfully aligning vendor strategies with organizational goals.Knowledge of industry best practices in IT operations management, vendor management, and IT performance improvement.Strong program/project management skillset, high accountability, and a keen understanding of the Tech industry landscape.A general understanding of Tech P&L is also extremely useful.Benefits at Gap Inc.
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.One of the most competitive Paid Time Off plans in the industry.*Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*Employee stock purchase plan.*Medical, dental, vision and life insurance.*See more of the benefits we offer.For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $185,500 - $245,800 USDEmployee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
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