Scrut Automation
Customer Success Analyst(US)
Scrut Automation, San Francisco, California, United States, 94199
Job Role: Customer Success AnalystAbout SCRUT Automation
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Overview Of The Job ProfileThe Business/Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.
ResponsibilitiesOwn Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth onboarding, Consistent Engagement with (MBRs and QBRs) building a Relationship of Trust & TransparencyOnboard customers with Integration support and drive adoption of the productRepresent the voice of the customer and influence the product development roadmapEmpathize with every aspect of the customer experience, putting customer's needs firstRely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn riskTrack programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capabilityBecome a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)
RequirementsHave 2-4 years of experience in Customer Success or Account Management at a SaaS companyHave experience in the cybersecurity or compliance industryHave clear and thoughtful communication skills, with a strong critical thinking abilityProblem-solving ability and customer-centric outlookBe comfortable with talking through technical concepts with a technical audienceHave a keen ability to multitaskHave an outstanding work ethic and know when/how to ask for help when you need it
Why should this job excite you?Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in IndiaA high-performing action-oriented teamImmense exposure to the founders and the leadershipOpportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideasThe competitive compensation package, benefits, and employee-friendly work culture
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Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Overview Of The Job ProfileThe Business/Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.
ResponsibilitiesOwn Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth onboarding, Consistent Engagement with (MBRs and QBRs) building a Relationship of Trust & TransparencyOnboard customers with Integration support and drive adoption of the productRepresent the voice of the customer and influence the product development roadmapEmpathize with every aspect of the customer experience, putting customer's needs firstRely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn riskTrack programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capabilityBecome a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)
RequirementsHave 2-4 years of experience in Customer Success or Account Management at a SaaS companyHave experience in the cybersecurity or compliance industryHave clear and thoughtful communication skills, with a strong critical thinking abilityProblem-solving ability and customer-centric outlookBe comfortable with talking through technical concepts with a technical audienceHave a keen ability to multitaskHave an outstanding work ethic and know when/how to ask for help when you need it
Why should this job excite you?Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in IndiaA high-performing action-oriented teamImmense exposure to the founders and the leadershipOpportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideasThe competitive compensation package, benefits, and employee-friendly work culture
#J-18808-Ljbffr