Lake Nona Wave Hotel
IT Technician
Lake Nona Wave Hotel, Orlando, Florida, us, 32885
Overview:
The help Desk Technician is responsible for all aspects of user support. Including tracking, research, review, and remediation of items. For all systems users at assigned locations. Hardware and software configuration and support for end-user equipment. Ordering and inventory control for user-assigned equipment. Workflow planning, time management, and projects related to end-user support.At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.Explore Freely:
Immerse yourself in our Team Member Travel Program, where you'll enjoy
complimentary
and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.Share the Experience:
Enjoy
unlimited
Friends and Family discounted rates, creating unforgettable memories together.Comprehensive Health Coverage:
Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.Build for the Future:
Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.Support When You Need It:
Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.Enriched Lifestyle:
Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.Exclusive Discounts:
Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.As a member of the Lake Nona Wave Hotel team, you'll also benefit from:Enhanced Wellness:
Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.Culinary Delights:
Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.Complimentary Convenience and Comfort:
Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.Responsibilities:Provide Technical support for the Lake Nona hotels internal telephone systems.Setup, maintain, and troubleshoot computer hardware.Maintain accurate documentation of all Lake Nona hotels internal IT systems.Provide both phone and on-site help desk support to end users.Provide technical support for network and local printers and multifunction devices.Install, configure, and troubleshoot desktop software applications.Work with technical support vendors to resolve server-based application issues.Setup new user logon and email accounts.Provide on-call weekend and night help desk support regularly.Follow all IT policies and procedures established in conjunction with IT Director and the corporate IT standards.Perform all other duties as assigned.Qualifications:
1-year experience in a computer support environment.Understanding of Microsoft Windows operating systems and configuration.Understanding of network basics and TCP/IP standards.Written and oral communication skills.Time management skills and ability to work in a demanding environment with multiple deadlines.Organized and can work in a team environment.Deliver consistent service to all users of differing skill levels and requirementsAble to work after-hour schedules on call on a scheduled basisWorking Environment/Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.While performing the duties of this job, the team member is regularly required to walk, stand, and sit 6-8 hours per day and may have exposure to basic office supply chemicals.The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.While performing the duties of this job, the team member may experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.Note:
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
The help Desk Technician is responsible for all aspects of user support. Including tracking, research, review, and remediation of items. For all systems users at assigned locations. Hardware and software configuration and support for end-user equipment. Ordering and inventory control for user-assigned equipment. Workflow planning, time management, and projects related to end-user support.At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.Explore Freely:
Immerse yourself in our Team Member Travel Program, where you'll enjoy
complimentary
and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.Share the Experience:
Enjoy
unlimited
Friends and Family discounted rates, creating unforgettable memories together.Comprehensive Health Coverage:
Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.Build for the Future:
Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.Support When You Need It:
Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.Enriched Lifestyle:
Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.Exclusive Discounts:
Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.As a member of the Lake Nona Wave Hotel team, you'll also benefit from:Enhanced Wellness:
Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.Culinary Delights:
Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.Complimentary Convenience and Comfort:
Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.Responsibilities:Provide Technical support for the Lake Nona hotels internal telephone systems.Setup, maintain, and troubleshoot computer hardware.Maintain accurate documentation of all Lake Nona hotels internal IT systems.Provide both phone and on-site help desk support to end users.Provide technical support for network and local printers and multifunction devices.Install, configure, and troubleshoot desktop software applications.Work with technical support vendors to resolve server-based application issues.Setup new user logon and email accounts.Provide on-call weekend and night help desk support regularly.Follow all IT policies and procedures established in conjunction with IT Director and the corporate IT standards.Perform all other duties as assigned.Qualifications:
1-year experience in a computer support environment.Understanding of Microsoft Windows operating systems and configuration.Understanding of network basics and TCP/IP standards.Written and oral communication skills.Time management skills and ability to work in a demanding environment with multiple deadlines.Organized and can work in a team environment.Deliver consistent service to all users of differing skill levels and requirementsAble to work after-hour schedules on call on a scheduled basisWorking Environment/Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.While performing the duties of this job, the team member is regularly required to walk, stand, and sit 6-8 hours per day and may have exposure to basic office supply chemicals.The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.While performing the duties of this job, the team member may experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.Note:
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.