Westminster Canterbury Richmond
IT Support Specialist
Westminster Canterbury Richmond, Richmond, Virginia, United States, 23214
Description
Westminster Canterbury Richmond is looking for an
IT Support Specialist
to provide technical support to our community of 700 employees and 800 residents. The IT Support Specialist responds to and diagnoses a wide range of customer issues submitted to the Help Desk and is responsible for the installation and technical support of computers and peripherals.
This full-time position works onsite at our beautiful community nestled in the historic Bellevue neighborhood.
As part of our community, you will make a lasting impact on the community we serve. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other!
We offer:A comprehensive benefits package
including Health, Dental and Life Insurance; employer paid group Short-term and Long-term disability insurance; 403(b) Retirement savings plan with company match; Flexible spending account (FSA) or Health Savings Account (HSA).Work Life Balance:
You'll accrue generous paid time off, have access to an employee assistance program and other wellness and spiritual programs to support your overall wellness including spiritual, physical and mental wellbeing.On-Site Amenities
including covered parking, gym, fitness classes, banking, Employee Dining Room with discounted meals and an award-winning Child Development Center offering early childhood education and care with a generous employee discount.Educational Assistance:
We support your continuing education and career advancement by offering tuition reimbursement and access to training opportunities.Requirements
MAJOR ACCOUNTABILITIES/ESSENTIAL JOB DUTIES:
Provide help desk support to residents and staffConfigure and install computers and peripheralsSetup new users on the networkMaintain inventory of computer equipmentAssist in the monitoring of the backup and antivirus systemPerform basic network trouble shootingAssist in staff software training as neededProvide backup support to the Telecommunication SpecialistAdditional duties as assignedEQUIPMENT:
ComputersPrintersCopiersHandheld devicesPHYSICAL REQUIREMENTS:
Considerable walking, stooping, kneeling, sitting, standing, reaching and liftingAbility to lift 25 pounds without assistance, 26+ pounds with manual or mechanical assistanceREQUIRED KNOWLEDGE, SKILLS AND ABILITY:
Working knowledge of Windows Desktop Operating SystemAbility to install and operate a variety of business applicationsProficient in Microsoft Office 365Basic understanding of networkingValid Driver's License in the State of Virginia with a minimum age 21 to drive for the organizationMotor Vehicle Driving Record satisfactory to the Agency and its insurance providersProof of motor vehicle insuranceDESIRED KNOWLEDGE, SKILLS AND ABILITY:
Basic programming skillsWeb developmentTelecommunications experienceREQUIRED EDUCATION AND EXPERIENCE:
Associate's degree in information systems or two years' work experience or equivalent knowledge of troubleshooting desktops in a network environmentDESIRED EDUCATION AND EXPERIENCE:
Microsoft Windows and/or Cisco CertificationOne year Help Desk experienceTelecommunications experienceREQUIRED BEHAVIORAL COMPETENCIES:
Demonstrate excellent customer service skillsDetail oriented and conciseDemonstrate excellent time management skillsAbility to multitask and fast past dynamic environmentAbility to work with minimal or no direct supervision
Westminster Canterbury Richmond is looking for an
IT Support Specialist
to provide technical support to our community of 700 employees and 800 residents. The IT Support Specialist responds to and diagnoses a wide range of customer issues submitted to the Help Desk and is responsible for the installation and technical support of computers and peripherals.
This full-time position works onsite at our beautiful community nestled in the historic Bellevue neighborhood.
As part of our community, you will make a lasting impact on the community we serve. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other!
We offer:A comprehensive benefits package
including Health, Dental and Life Insurance; employer paid group Short-term and Long-term disability insurance; 403(b) Retirement savings plan with company match; Flexible spending account (FSA) or Health Savings Account (HSA).Work Life Balance:
You'll accrue generous paid time off, have access to an employee assistance program and other wellness and spiritual programs to support your overall wellness including spiritual, physical and mental wellbeing.On-Site Amenities
including covered parking, gym, fitness classes, banking, Employee Dining Room with discounted meals and an award-winning Child Development Center offering early childhood education and care with a generous employee discount.Educational Assistance:
We support your continuing education and career advancement by offering tuition reimbursement and access to training opportunities.Requirements
MAJOR ACCOUNTABILITIES/ESSENTIAL JOB DUTIES:
Provide help desk support to residents and staffConfigure and install computers and peripheralsSetup new users on the networkMaintain inventory of computer equipmentAssist in the monitoring of the backup and antivirus systemPerform basic network trouble shootingAssist in staff software training as neededProvide backup support to the Telecommunication SpecialistAdditional duties as assignedEQUIPMENT:
ComputersPrintersCopiersHandheld devicesPHYSICAL REQUIREMENTS:
Considerable walking, stooping, kneeling, sitting, standing, reaching and liftingAbility to lift 25 pounds without assistance, 26+ pounds with manual or mechanical assistanceREQUIRED KNOWLEDGE, SKILLS AND ABILITY:
Working knowledge of Windows Desktop Operating SystemAbility to install and operate a variety of business applicationsProficient in Microsoft Office 365Basic understanding of networkingValid Driver's License in the State of Virginia with a minimum age 21 to drive for the organizationMotor Vehicle Driving Record satisfactory to the Agency and its insurance providersProof of motor vehicle insuranceDESIRED KNOWLEDGE, SKILLS AND ABILITY:
Basic programming skillsWeb developmentTelecommunications experienceREQUIRED EDUCATION AND EXPERIENCE:
Associate's degree in information systems or two years' work experience or equivalent knowledge of troubleshooting desktops in a network environmentDESIRED EDUCATION AND EXPERIENCE:
Microsoft Windows and/or Cisco CertificationOne year Help Desk experienceTelecommunications experienceREQUIRED BEHAVIORAL COMPETENCIES:
Demonstrate excellent customer service skillsDetail oriented and conciseDemonstrate excellent time management skillsAbility to multitask and fast past dynamic environmentAbility to work with minimal or no direct supervision