IT Support Specialist I

** IT Support Specialist I****Job Category****:** Information Technology **Requisition Number****:** ITSUP01375 Showing 1 location **Job Details****Description**Zeecos Helpdesk positions rotate between phone and floor on a daily schedule. This Tier 1 position provides technology support for a domain environment via phone, email, remote access software, walk-ins & out on the floor. This position is about gathering information, applying common fixes, processing common workflows, and learning from level 2 positions. Physically able to move large desktop computers as well as walk to all buildings on campus.* Act as the primary customer contact for incoming technical issues* Gather required information and logs it in the ticketing system* Implement known solutions* Provide initial troubleshooting of hardware, software, & Windows* Provide a pleasant experience for end users* Setup, support, & recover hardware from the environment* Reimage computers, install software, process workflowsEducation: A+ Certification PreferredExperience: 1+ years of relevant work experienceRequired Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer ServiceRecommended Skills: Microsoft Office Proficiency, Multitasking, Research Difficult Issues**Qualifications****Skills****Behaviors****:****Motivations****:****Education****Experience****Licenses & Certifications**