Charles River Community Health
IT Support Specialist I
Charles River Community Health, Oklahoma City, Oklahoma, United States,
CLASSIFICATION/STATUS:
Non-Exempt, Full Time, PermanentSUPERVISORY RESPONSIBILITIES:
NonePAY RANGE:
Band 3: ($25 - $35/ hour)WHO YOU ARE:YOUR ROLE & IMPACTThe mission of
Charles River Community Health
(CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering comprehensive, integrated, and equitable primary healthcare. The
IT Support Specialist I
participates in IT hardware or software deployment projects, installations, and provides technical support to end users, responding to help requests from the IT helpdesk phone and email channels, and triaging support requests.YOUR RESPONSIBILITIESServe as the first point of contact to diagnose and resolve level one technical issues originating from end users.Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Prioritize escalation procedures for advanced help requests after initial troubleshooting.Conduct configuration, maintenance, upgrades, and troubleshooting for workstations, laptops, mobile devices, copiers, and printers.Install, configure, and document various software packages upon end-user request.Facilitate onboarding processes for new employees, including account creation and hardware/software provisioning.Uphold workstation security through routine patch management, antivirus updates, and performance tuning.Perform remote support for computing equipment and peripherals.Assist internal customers by providing audio/video conference support for presentations and meetings.Administer support for Microsoft Outlook 2016 within an Office365 cloud-based architecture.Assist in the training and orientation of new staff in the use of hardware and software.Act as a liaison between end-user and EHR Analyst for software/hardware related issues.Perform fixes on remote computing equipment, peripherals, wireless and cell devices.Develop and maintain comprehensive documentation concerning support services.Engage with external vendors for hardware repair and maintenance tasks.Perform post-resolution follow-ups with end users as required.Test fixes to ensure problems have been adequately resolved.All other duties as assigned by the Support Supervisor.YOUR QUALIFICATIONS, COMPETENCIES, TRAITSMUST HAVE SKILLSMinimum 2 years experience in operating system support including Microsoft Windows 10; and equipment support (projectors, LANs, personal/network printers).Minimum 2 years service experience with Microsoft Active Directory and related technologies including DNS, DHCP, GPO.Minimum 2 years IT experience in server support in a Windows environment, preferably in the health care industry; and laptop encryption.Minimum 1 year experience with Solarwinds Servicedesk or other industry helpdesk software; application support with MS Office 2016 and later, Adobe products, SharePoint.Generalist knowledge in various IT areas, such as networking, desktop support, and security preferred.Working knowledge of a range of diagnostic utilities preferred.Experience working in secure environments and supporting remote security tools preferred.Excellent written and oral communication and documentation skills preferred.Experience working in a team-oriented, collaborative environment.MUST HAVE TRAITSAbility to prioritize and manage multiple tasks and projects concurrently to meet deadlines.Strong organizational skills and outstanding attention to detail.Ability to stay on task, communicate status updates to stakeholders, and guide others.Must be able to work with users with limited technical knowledge.Must be self-reflective, open to feedback, and able to alter communication style based on the audience.Must be able to work in an environment with constant interruptions while maintaining deadlines.High level of integrity, confidentiality, and transparency.Availability to travel to alternate business sites as needed.Must be able to work on weekends and beyond normal business hours when required.WHO WE ARE & WHAT WE DOCharles River Community Health
is dedicated to delivering comprehensive, integrated, and equitable primary healthcare. We serve over 13,500 patients annually, with a commitment to providing timely access to care and reducing health care disparities.OUR PROMISEIf you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as
IT Support Specialist I
rewarding and impactful!OUR BENEFITS & PERKSMedical, Vision, & Dental InsuranceShort, Long-term Disability, and Life InsuranceGenerous Paid Time OffFlexible Spending AccountEmployee Assistance ProgramHealth Reimbursement ArrangementProfessional Development OpportunitiesSolid track record of developing and promoting employees internally!
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Non-Exempt, Full Time, PermanentSUPERVISORY RESPONSIBILITIES:
NonePAY RANGE:
Band 3: ($25 - $35/ hour)WHO YOU ARE:YOUR ROLE & IMPACTThe mission of
Charles River Community Health
(CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering comprehensive, integrated, and equitable primary healthcare. The
IT Support Specialist I
participates in IT hardware or software deployment projects, installations, and provides technical support to end users, responding to help requests from the IT helpdesk phone and email channels, and triaging support requests.YOUR RESPONSIBILITIESServe as the first point of contact to diagnose and resolve level one technical issues originating from end users.Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Prioritize escalation procedures for advanced help requests after initial troubleshooting.Conduct configuration, maintenance, upgrades, and troubleshooting for workstations, laptops, mobile devices, copiers, and printers.Install, configure, and document various software packages upon end-user request.Facilitate onboarding processes for new employees, including account creation and hardware/software provisioning.Uphold workstation security through routine patch management, antivirus updates, and performance tuning.Perform remote support for computing equipment and peripherals.Assist internal customers by providing audio/video conference support for presentations and meetings.Administer support for Microsoft Outlook 2016 within an Office365 cloud-based architecture.Assist in the training and orientation of new staff in the use of hardware and software.Act as a liaison between end-user and EHR Analyst for software/hardware related issues.Perform fixes on remote computing equipment, peripherals, wireless and cell devices.Develop and maintain comprehensive documentation concerning support services.Engage with external vendors for hardware repair and maintenance tasks.Perform post-resolution follow-ups with end users as required.Test fixes to ensure problems have been adequately resolved.All other duties as assigned by the Support Supervisor.YOUR QUALIFICATIONS, COMPETENCIES, TRAITSMUST HAVE SKILLSMinimum 2 years experience in operating system support including Microsoft Windows 10; and equipment support (projectors, LANs, personal/network printers).Minimum 2 years service experience with Microsoft Active Directory and related technologies including DNS, DHCP, GPO.Minimum 2 years IT experience in server support in a Windows environment, preferably in the health care industry; and laptop encryption.Minimum 1 year experience with Solarwinds Servicedesk or other industry helpdesk software; application support with MS Office 2016 and later, Adobe products, SharePoint.Generalist knowledge in various IT areas, such as networking, desktop support, and security preferred.Working knowledge of a range of diagnostic utilities preferred.Experience working in secure environments and supporting remote security tools preferred.Excellent written and oral communication and documentation skills preferred.Experience working in a team-oriented, collaborative environment.MUST HAVE TRAITSAbility to prioritize and manage multiple tasks and projects concurrently to meet deadlines.Strong organizational skills and outstanding attention to detail.Ability to stay on task, communicate status updates to stakeholders, and guide others.Must be able to work with users with limited technical knowledge.Must be self-reflective, open to feedback, and able to alter communication style based on the audience.Must be able to work in an environment with constant interruptions while maintaining deadlines.High level of integrity, confidentiality, and transparency.Availability to travel to alternate business sites as needed.Must be able to work on weekends and beyond normal business hours when required.WHO WE ARE & WHAT WE DOCharles River Community Health
is dedicated to delivering comprehensive, integrated, and equitable primary healthcare. We serve over 13,500 patients annually, with a commitment to providing timely access to care and reducing health care disparities.OUR PROMISEIf you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as
IT Support Specialist I
rewarding and impactful!OUR BENEFITS & PERKSMedical, Vision, & Dental InsuranceShort, Long-term Disability, and Life InsuranceGenerous Paid Time OffFlexible Spending AccountEmployee Assistance ProgramHealth Reimbursement ArrangementProfessional Development OpportunitiesSolid track record of developing and promoting employees internally!
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