Client Success Manager

Who You Are:We are seeking a Client Success Manager who will be responsible for driving Clearwave’s growth strategy and maintaining client satisfaction and retention. Clearwave is looking for an individual who is inherently a customer advocate and thrives in a fast-paced environment. Our team is in search of an individual who demonstrates their passion for customer advocacy in a consultative manner. Reporting to the VP of Client Success, you will manage ~30-70 high touch accounts while building strong relationships with clients and providing superior customer relations.This position requires up to 25% travel (self-managed) and is based out of the Atlanta, GA area.What You’ll Do:Manage client relationships across multiple levels of the organizationDrive and report usage of the solution against client-defined objectivesDevelop innovative solutions to help clients achieve their goalsCollaborate with internal teams on the clients’ behalfCoordinate with the sales team to identify expansion opportunitiesWork with the marketing team to refine client marketing solutionsWork with leadership and cross-functional teams to drive customer success strategy ongoingWhat You’ll Bring:Required:5+ years’ experience in a customer success role with a Software as a Service (SaaS) companyStrong business acumen and executive-level presentation skillsStrong interpersonal and effective communication skillsExcellent time management capabilitiesMust thrive in a team-based environmentAbility to deal with high-pressure situations with poise, diplomacy, and tactWillingness to travel up to 25%Bachelor's degree from an accredited, 4-year college or university and/or equivalent work experiencePreferred:5+ years’ healthcare experience with knowledge of the patient intake processWhat We Offer:Competitive salaryFlexible Time Off, including 11 holidaysPaid Parental Leave401(k) plan with matching employer contributionDiscretionary annual bonuses & merit raisesHybrid work scheduleComprehensive benefits package, including medical, dental, and vision insuranceWho We Are:Clearwave Corporation is a fast-growing, innovative healthcare technology company based in Atlanta, Georgia, that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers. With 95% client retention, we understand that we’re stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.

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