Client Account Manager

What is it like to work at a fast-growing roofing company with innovation, opportunities, and dynamic atmosphere? Join us and find out!Master Roofers, a Northpoint Roofing Systems Company, with 80 years of superior roofing, attributes our success to our talented employees, our white-glove customer experience, and our industry-leading platform.Master Roofers is looking for a Client Account Manager to provide outside sales support and administrative support to a highly dynamic and professional skylight and roofing advisor sales team. This position will be responsible for managing customer sales and service repair appointments within the CRM, handling customer calls, and assisting the Office Manager with various other administrative tasks. The Client Account Manager will also generate estimates and proposals as directed by the sales team and ensure each job is ready to be handed off to the production team for installation.ResponsibilitiesAnswers phones and directs calls to the appropriate team in accordance with company policy.Schedules leads and roofing advisor “measure calls” to the appropriate sales advisor as directed by the Director of Operations, taking into account each salesperson’s funnel/work backlog at that time.Utilizes CRM tool to schedule and track all appointments.Assists sales advisor team with compiling estimates and quotes. Ensures all relevant information is loaded into CRM in accordance with company policy. Passes completed quote to production for scheduling and resourcing after CRM entry is complete, proposal is signed, and deposit is received.Schedules Service and Repair work on inclement weather days and works with production to ensure work is scheduled and coordinated appropriately.Supports office coordinator at OC discretion and helps with month-end procedures and other critical tasks at the direction of the office coordinator.Works with the marketing team and ensures we are getting the best quality leads.Tracks customer referral process.Inputs and tracks customer warranty information.Assists the Director of Operations with maintaining the safety program.Experience with online QuickBooks preferred. MS Office experience and Excel proficiency are critical.CRM experience preferred.RequirementsSuperior organizational skills and attention to detailExcellent customer service skillsAbility to problem-solve; effectively manage unexpected situations and identify solutionsCollaborator (member of a small, fast-paced office environment)Familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook)CRM experience idealOnline QuickBooks experience preferredAvailable to work M-F, 8:00 am - 5:00 pmHigh school diploma or GEDBenefitsMedical, dental and vision insurancePrescription benefitsLife insuranceDisability benefitsPaid Time OffCasual dress code

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