Hiscox USA
Technical Claims Director - General Liability
Hiscox USA, Chicago, Illinois, United States, 60290
Job Type:Permanent
Build a brilliant future with Hiscox
About Hiscox USA
Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2023, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment. Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach since inception, and so are less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or alternatively through a third-party broker or insurance carrier partner. The business follows an 'all roads lead to Hiscox' philosophy, ensuring it is available to do business with target customers whichever way they choose.
The Role:
The Technical Director plays a key role within the Claims organization and is tasked with providing technical expertise in assisting and overseeing Hiscox's larger and more complex Commercial General Liability claims, with an emphasis on all aspects of the life of a claim, including reserving and reserving behaviors, implementation and execution of complex claim resolution strategies and partnering with Senior Leadership in Claims, Actuary, Underwriting, Legal and Risk Control.
Key Responsibilities:
Partner with Claims Professionals and their managers in providing technical insights and oversight of the claims handled by the Property and Casualty Claims team.Act as a coverage resource for the Property and Casualty claims team, including identifying, addressing and resolving coverage issues, coordinating and directing coverage counsel and overseeing coverage litigation.Drives technical excellence through mentoring, education, training, and assisting in the creation and execution of technical guidelines and governance.Active partnership with Senior Claim Leadership, Underwriting and Actuary on claims, litigation developments, coverage trends, reserve movements and loss mitigation efforts, with ability to address both micro and macro developments.Identifies emerging legal and claims trends while providing technical guidance to claims and claims partners.Manages and maintains claims Watchlist and implements resolution strategies for claims on that list.Effective engagement in reserve and trial roundtables.Relevant experience and skills:
Minimum 10 years of insurance and/or litigation experience.JD degree strongly preferred.3+ years of claims or law firm leadership experience preferredDeep technical expertise in all aspects of Commercial General Liability claims, from reserving to resolution.Self-starter who with the ability to manage efficiently and oversee claims across various lines of business with varying degrees of complexity all while partnering and collaborating with others.Experience in handling complex/high severity bodily Injury claims is required while experience with New York Labor Law and Construction Defect is a plus.Strong working knowledge of insurance coverage and coverage litigation and experience in working strategically with coverage counsel.Excellent leadership, communication, and interpersonal skills with ability to engage and influence across all levels of the organizationWhat we offer
401(k) with competitive company matchingComprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)Company paid group term life, short- term disability and long-term disability coverage24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO daysPaid parental leave4-week paid sabbatical after every 5 years of serviceFinancial Adoption Assistance and Medical Travel Reimbursement ProgramsAnnual reimbursement up to $600 for health club membership or fees associated with any fitness programCompany paid subscription to Headspace to support employees' mental health and wellbeing2023 Gold level recipient of Cigna's Healthy Workforce Designation for having a best-in-class health and wellness programDynamic, creative and values-driven cultureModern and open office spaces, complimentary drinksSpirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA FoundationPlease note that this position is hybrid and requires 2 days in office weekly. Position can be based in the following locations:
Atlanta, GAChicago, ILHartford, CT
Salary range: $160k-$180k
#LI-AJ1
Work with amazing people and be part of a unique culture
Build a brilliant future with Hiscox
About Hiscox USA
Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2023, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment. Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach since inception, and so are less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or alternatively through a third-party broker or insurance carrier partner. The business follows an 'all roads lead to Hiscox' philosophy, ensuring it is available to do business with target customers whichever way they choose.
The Role:
The Technical Director plays a key role within the Claims organization and is tasked with providing technical expertise in assisting and overseeing Hiscox's larger and more complex Commercial General Liability claims, with an emphasis on all aspects of the life of a claim, including reserving and reserving behaviors, implementation and execution of complex claim resolution strategies and partnering with Senior Leadership in Claims, Actuary, Underwriting, Legal and Risk Control.
Key Responsibilities:
Partner with Claims Professionals and their managers in providing technical insights and oversight of the claims handled by the Property and Casualty Claims team.Act as a coverage resource for the Property and Casualty claims team, including identifying, addressing and resolving coverage issues, coordinating and directing coverage counsel and overseeing coverage litigation.Drives technical excellence through mentoring, education, training, and assisting in the creation and execution of technical guidelines and governance.Active partnership with Senior Claim Leadership, Underwriting and Actuary on claims, litigation developments, coverage trends, reserve movements and loss mitigation efforts, with ability to address both micro and macro developments.Identifies emerging legal and claims trends while providing technical guidance to claims and claims partners.Manages and maintains claims Watchlist and implements resolution strategies for claims on that list.Effective engagement in reserve and trial roundtables.Relevant experience and skills:
Minimum 10 years of insurance and/or litigation experience.JD degree strongly preferred.3+ years of claims or law firm leadership experience preferredDeep technical expertise in all aspects of Commercial General Liability claims, from reserving to resolution.Self-starter who with the ability to manage efficiently and oversee claims across various lines of business with varying degrees of complexity all while partnering and collaborating with others.Experience in handling complex/high severity bodily Injury claims is required while experience with New York Labor Law and Construction Defect is a plus.Strong working knowledge of insurance coverage and coverage litigation and experience in working strategically with coverage counsel.Excellent leadership, communication, and interpersonal skills with ability to engage and influence across all levels of the organizationWhat we offer
401(k) with competitive company matchingComprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)Company paid group term life, short- term disability and long-term disability coverage24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO daysPaid parental leave4-week paid sabbatical after every 5 years of serviceFinancial Adoption Assistance and Medical Travel Reimbursement ProgramsAnnual reimbursement up to $600 for health club membership or fees associated with any fitness programCompany paid subscription to Headspace to support employees' mental health and wellbeing2023 Gold level recipient of Cigna's Healthy Workforce Designation for having a best-in-class health and wellness programDynamic, creative and values-driven cultureModern and open office spaces, complimentary drinksSpirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA FoundationPlease note that this position is hybrid and requires 2 days in office weekly. Position can be based in the following locations:
Atlanta, GAChicago, ILHartford, CT
Salary range: $160k-$180k
#LI-AJ1
Work with amazing people and be part of a unique culture