Ensono
Operational Director, Monitoring
Ensono, Lincoln, Nebraska, United States, 68511
Ensono Operational Director, Monitoring Lincoln, Nebraska Apply Now
Operational Director, Monitoring Remote - United States JR010733At Ensono, our
Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!
We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.About the role and what you’ll be doing:Drive the operational and engineering aspects of monitoring services for Ensono’s clients.Build and lead a global team of 30 associates with expertise in monitoring Operating Systems, Databases, Network, Virtual and Storage Backup components.Ensure monitoring is continuously functioning, generating alerts and tickets properly, while adopting AI/ML to achieve granular and efficient data.Oversee global team members responsible for Ensono’s Distributed Monitoring Tools, including BMC Truesight, BMC Helix, Entuity, VMWare Aria, and others.Manage complete support, lifecycle, sustainability, and availability of Ensono’s Distributed Monitoring Tools.Lead and design integrated Monitoring Solutions to ITSM systems for Ensono’s Clients.Design, plan, and enable adoption of AI & ML learning to Ensono’s Monitoring environment for proactive incident prevention.Manage Capital and Expense budget related to licenses, usage, and support of monitoring tools.Evaluate best-of-breed tools and practices for monitoring and visibility, establishing strong vendor relationships.Establish strong processes empowered with automation for audit purposes to ensure proper management of components.Identify opportunities to improve efficiency through process enhancement and automation maturity.Collaborate with Ensono’s Product, Security, and Operational Teams to prioritize Corporate Programs and Projects.We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications.Required Qualifications:10+ years of experience managing infrastructure technology and operations.10+ years of experience with ITSM platforms such as ServiceNow and Monitoring Tools like BMC, Entuity, DataDog, or similar.Positive influencing verbal and written skills to build relationships and lead.Ability to think holistically about processes impacting business engagement and continually refine them.Comprehensive knowledge of ITIL reference models.Proven track record of leading process improvement initiatives and driving change.Excellent written and communication skills along with interpersonal abilities.Ability to thrive in an independent and collaborative fast-paced environment.Familiarity with industry best practices and compliance requirements relevant to the financial services field.Preferred Qualifications:Bachelor’s degree in a related field.Master’s degree in information technology related field.Advanced ITIL certification or training.Experience with AI/ML integration into ITSM practices is a plus.Why Ensono?Ensono is a place where we unleash Associates to Do Great Things – for our clients and for your career. We value flexibility and work-life balance, offering positions that may allow remote or hybrid work.Benefits include:Unlimited Paid Day Off (PDO) Plan.Two robust health plan options through Blue Cross Blue Shield.401(k) with a generous company match.Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts.Access to fitness centers depending on location.Wellness program.Ensono is an Equal Opportunity/Affirmative Action employer, committed to building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].
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Operational Director, Monitoring Remote - United States JR010733At Ensono, our
Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!
We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.About the role and what you’ll be doing:Drive the operational and engineering aspects of monitoring services for Ensono’s clients.Build and lead a global team of 30 associates with expertise in monitoring Operating Systems, Databases, Network, Virtual and Storage Backup components.Ensure monitoring is continuously functioning, generating alerts and tickets properly, while adopting AI/ML to achieve granular and efficient data.Oversee global team members responsible for Ensono’s Distributed Monitoring Tools, including BMC Truesight, BMC Helix, Entuity, VMWare Aria, and others.Manage complete support, lifecycle, sustainability, and availability of Ensono’s Distributed Monitoring Tools.Lead and design integrated Monitoring Solutions to ITSM systems for Ensono’s Clients.Design, plan, and enable adoption of AI & ML learning to Ensono’s Monitoring environment for proactive incident prevention.Manage Capital and Expense budget related to licenses, usage, and support of monitoring tools.Evaluate best-of-breed tools and practices for monitoring and visibility, establishing strong vendor relationships.Establish strong processes empowered with automation for audit purposes to ensure proper management of components.Identify opportunities to improve efficiency through process enhancement and automation maturity.Collaborate with Ensono’s Product, Security, and Operational Teams to prioritize Corporate Programs and Projects.We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications.Required Qualifications:10+ years of experience managing infrastructure technology and operations.10+ years of experience with ITSM platforms such as ServiceNow and Monitoring Tools like BMC, Entuity, DataDog, or similar.Positive influencing verbal and written skills to build relationships and lead.Ability to think holistically about processes impacting business engagement and continually refine them.Comprehensive knowledge of ITIL reference models.Proven track record of leading process improvement initiatives and driving change.Excellent written and communication skills along with interpersonal abilities.Ability to thrive in an independent and collaborative fast-paced environment.Familiarity with industry best practices and compliance requirements relevant to the financial services field.Preferred Qualifications:Bachelor’s degree in a related field.Master’s degree in information technology related field.Advanced ITIL certification or training.Experience with AI/ML integration into ITSM practices is a plus.Why Ensono?Ensono is a place where we unleash Associates to Do Great Things – for our clients and for your career. We value flexibility and work-life balance, offering positions that may allow remote or hybrid work.Benefits include:Unlimited Paid Day Off (PDO) Plan.Two robust health plan options through Blue Cross Blue Shield.401(k) with a generous company match.Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts.Access to fitness centers depending on location.Wellness program.Ensono is an Equal Opportunity/Affirmative Action employer, committed to building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].
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