Comcast
Business Analyst - AI Experiences
Comcast, Phila, Pennsylvania, United States, 19117
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Xfinity's AI Experience (AIX) domain empowers teams to build experiences that Xfinity customers trust and love. Our team's customer facing Xfinity Assistant chatbot, agent-facing chat assistant, and Orchestration and Middleware platform work together to drive experiences in our self-service channels (Xfinity.com, Xfinity Voice channel, Xfinity app and many more) as well as our frontline teammate's tools (Care, Tech and Retail.) The future is here and our domain is tasked with leveraging AI (ML, LLM and Generative AI) to enhance our platform's capabilities to bring new experiences to our customers faster, more efficiently and at the scale our business requires. Xfinity's AIX domain is one of the few domains that has Product, Architecture and Engineering teams reporting under the same leader resulting in a high-performing product team that drives value adding outcomes for our customers and our business. For the business analyst role, we are looking for an instrumental new part of our product team who will help us to deliver new features and functionality that benefits our employees and customers. Come join our growing team!
Job Description
Core Responsibilities:
Partner with our AI team to deliver new features including using AI (and LLMs specifically) to power aspects of chat bot experiences.Embedded with the Platform Product and engineering team to accelerate our discovery process including understanding how things work today across many contributing product teams.Summarize and present insights from technical discovery and business discovery sessions that help the organization and working teams benefit from what you've learned.Provide insight into our execution planning by identifying existing constraints (technical challenges, capacity challenges, etc.).Take ownership of challenges and understanding the root cause (process, people and technology) of those challenges.Partner with Solution Architects, Producer Owners, Product Managers, Business SMEs, Lead Engineers, etc. to understand the teams needed to innovate and solve hard problems.Help us identify and prioritize opportunities by analyzing and massaging data from our platform.Analyzes and revises existing system logic difficulties and documentation as necessary. Works with Software Developers to support design and development as required.Prepares detailed functional and technical specifications from which programs will be written.Interacts with end users to gather requirements and scope of effort. Performs analysis of user needs, documentation of requirements and translation into proper system requirement specifications.Identifies and assesses probable interactions of related systems and predicts impact of a change in assigned system.May review proposals, including gathering facts, analyzing data and preparing project overview which compares alternatives in terms of cost, time, availability of equipment and personnel etc. Recommends course of action.Maintains a strong working knowledge of system interaction to ensure success in overall architectural solution.Functions as a liaison between the client, community and internal Software Engineers and/or external software vendors to develop system solutions to processing systems or business problems.Ensures data quality and integrity across data-specific application implementations.Supports the testing team and business users in validating that the programs meet the requirements. Participates in unit, integration and test procedures. Compares test results against requirements to validate that coding is accurate.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience
5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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Job Summary
Xfinity's AI Experience (AIX) domain empowers teams to build experiences that Xfinity customers trust and love. Our team's customer facing Xfinity Assistant chatbot, agent-facing chat assistant, and Orchestration and Middleware platform work together to drive experiences in our self-service channels (Xfinity.com, Xfinity Voice channel, Xfinity app and many more) as well as our frontline teammate's tools (Care, Tech and Retail.) The future is here and our domain is tasked with leveraging AI (ML, LLM and Generative AI) to enhance our platform's capabilities to bring new experiences to our customers faster, more efficiently and at the scale our business requires. Xfinity's AIX domain is one of the few domains that has Product, Architecture and Engineering teams reporting under the same leader resulting in a high-performing product team that drives value adding outcomes for our customers and our business. For the business analyst role, we are looking for an instrumental new part of our product team who will help us to deliver new features and functionality that benefits our employees and customers. Come join our growing team!
Job Description
Core Responsibilities:
Partner with our AI team to deliver new features including using AI (and LLMs specifically) to power aspects of chat bot experiences.Embedded with the Platform Product and engineering team to accelerate our discovery process including understanding how things work today across many contributing product teams.Summarize and present insights from technical discovery and business discovery sessions that help the organization and working teams benefit from what you've learned.Provide insight into our execution planning by identifying existing constraints (technical challenges, capacity challenges, etc.).Take ownership of challenges and understanding the root cause (process, people and technology) of those challenges.Partner with Solution Architects, Producer Owners, Product Managers, Business SMEs, Lead Engineers, etc. to understand the teams needed to innovate and solve hard problems.Help us identify and prioritize opportunities by analyzing and massaging data from our platform.Analyzes and revises existing system logic difficulties and documentation as necessary. Works with Software Developers to support design and development as required.Prepares detailed functional and technical specifications from which programs will be written.Interacts with end users to gather requirements and scope of effort. Performs analysis of user needs, documentation of requirements and translation into proper system requirement specifications.Identifies and assesses probable interactions of related systems and predicts impact of a change in assigned system.May review proposals, including gathering facts, analyzing data and preparing project overview which compares alternatives in terms of cost, time, availability of equipment and personnel etc. Recommends course of action.Maintains a strong working knowledge of system interaction to ensure success in overall architectural solution.Functions as a liaison between the client, community and internal Software Engineers and/or external software vendors to develop system solutions to processing systems or business problems.Ensures data quality and integrity across data-specific application implementations.Supports the testing team and business users in validating that the programs meet the requirements. Participates in unit, integration and test procedures. Compares test results against requirements to validate that coding is accurate.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience
5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
#J-18808-Ljbffr