Metro Building Services Inc
General Manager
Metro Building Services Inc, Hammond, Louisiana, United States, 70403
Metro Building Services
is seeking an experienced and driven
General Manager
to lead our Service Department operations in
Hammond, LA!
The General Manager will be responsible for overseeing all aspects of the service department including customer relations, technician management, and inventory control, all while ensuring profitability.
Main Responsibilities:
Customer Relations:
Develop new customer leads and actively pursue growth opportunities in the Hammond area
Manage customer inquiries, address complaints, and ensure exceptional customer service
Promote the company's services through marketing and sales initiatives
Review preventive maintenance sheets, quote repairs, and send to customers
Technician Management:
Oversee technician workforce including hiring, training, performance reviews, and fostering a positive team environment
Promote safety practices and ensure technicians follow all safety protocols
Manage service managers, lead technicians, field supervisors, and office staff
Operations Management:
Review work orders and invoices weekly to ensure accurate and timely billing
Manage fleet including GPS monitoring, vehicle appearance, and truck assignments
Control inventory levels for tools, equipment, and parts to meet department needs
Implement cost control measures to maximize profitability and minimize waste
Assist in determining appropriate labor rates and pricing for services
Assess reports to identify additional revenue opportunities
Qualifications:
Proven experience in business management, preferably in the HVAC, plumbing, electrical or construction industries
Strong leadership skills with the ability to motivate and develop teams
Excellent customer service and communication abilities
Proficient with computer programs and technology
Results-driven with a focus on profitability and business growth
Knowledge of sales, marketing, and business development principles
Benefits:
Competitive Compensation
PTO & Company Holiday Pay
Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance
Disability Insurance
401(k) with Company Match
#J-18808-Ljbffr
is seeking an experienced and driven
General Manager
to lead our Service Department operations in
Hammond, LA!
The General Manager will be responsible for overseeing all aspects of the service department including customer relations, technician management, and inventory control, all while ensuring profitability.
Main Responsibilities:
Customer Relations:
Develop new customer leads and actively pursue growth opportunities in the Hammond area
Manage customer inquiries, address complaints, and ensure exceptional customer service
Promote the company's services through marketing and sales initiatives
Review preventive maintenance sheets, quote repairs, and send to customers
Technician Management:
Oversee technician workforce including hiring, training, performance reviews, and fostering a positive team environment
Promote safety practices and ensure technicians follow all safety protocols
Manage service managers, lead technicians, field supervisors, and office staff
Operations Management:
Review work orders and invoices weekly to ensure accurate and timely billing
Manage fleet including GPS monitoring, vehicle appearance, and truck assignments
Control inventory levels for tools, equipment, and parts to meet department needs
Implement cost control measures to maximize profitability and minimize waste
Assist in determining appropriate labor rates and pricing for services
Assess reports to identify additional revenue opportunities
Qualifications:
Proven experience in business management, preferably in the HVAC, plumbing, electrical or construction industries
Strong leadership skills with the ability to motivate and develop teams
Excellent customer service and communication abilities
Proficient with computer programs and technology
Results-driven with a focus on profitability and business growth
Knowledge of sales, marketing, and business development principles
Benefits:
Competitive Compensation
PTO & Company Holiday Pay
Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance
Disability Insurance
401(k) with Company Match
#J-18808-Ljbffr