TD Bank
Assistant Store Manager - Montclair
TD Bank, Montclair, California, United States, 91763
Assistant Store Manager - MontclairWork Location:
United States of America
Hours:
40
Pay Details:
$30.00 - $45.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.
Line of Business:
Personal & Commercial Banking
Job Description:
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Depth & Scope:
Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
Leads the team in overseeing the most complex or diverse sales advice activities.
Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, and business and process management acumen.
Responsible for driving and reinforcing Advice activities/capability for the team.
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.
Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service.
Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.
Delivers end to end advice to Customers.
Contributes to the achievement of business objectives by identifying advice opportunities and referrals.
Actively participates in community events, promoting the TD Brand.
Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.
Education & Experience:
Undergraduate degree or equivalent experience.
2+ years experience working with customers and/or sales in any capacity or equivalent.
Supervisory or leadership experience preferred.
Demonstrated ability to provide Legendary Customer Service.
Strong verbal and written communication skills.
Sales and Operational Management skills.
Ability to manage competing priorities.
Previous consumer and residential lending experience preferred.
Proficient in Microsoft Office.
Knowledge of banking products and services preferred.
Demonstrated organization, interpersonal, communication and decision-making skills.
Shows proficiency with expense management.
Notary License (Preferred).
Must maintain an active registration status with NMLS upon hire.
Customer Accountabilities:
Creates an environment where the team interacts with Customers in a warm and engaging manner.
Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers.
Establishes and supports strong partnership between colleagues.
Leads and reinforces Customer service activities.
Responsible for maintaining optimal colleague scheduling.
Acts as an escalation point for Customer problem resolution.
Creates personal experiences by getting to know each Customer's needs.
Shareholder Accountabilities:
Leads and drives operational compliance of all Store operations.
Ensures the Store operates efficiently by adhering to the banks policies and procedures.
May perform daily store operation activities.
Identifies and mitigates risk and proactively audits for adherence to compliance.
Supports and participates in process improvement opportunities.
Employee/Team Accountabilities:
Leads and supports a high performing team.
Ensures colleagues comply with all TDBFG policies.
Shares knowledge, information, skills, and subject matter expertise among the team.
Supports an environment where team freely escalates business challenges.
OCC Language:
This position falls within the definition of Loan Originator.
Must be eligible for employment with a covered financial institution.
Satisfactory results on a criminal background check and a credit report check are required.
Physical Requirements:
Domestic Travel – Occasional
Performing sedentary work – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their goals.
Additional Information:We’re delighted that you’re considering building a career with TD.
Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our Values:At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues.
Our Commitment to Diversity, Equity, and Inclusion:At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.
Helping to Make an Impact in Communities – TD Ready Commitment:TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.
#J-18808-Ljbffr
United States of America
Hours:
40
Pay Details:
$30.00 - $45.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.
Line of Business:
Personal & Commercial Banking
Job Description:
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Depth & Scope:
Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
Leads the team in overseeing the most complex or diverse sales advice activities.
Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, and business and process management acumen.
Responsible for driving and reinforcing Advice activities/capability for the team.
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.
Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service.
Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.
Delivers end to end advice to Customers.
Contributes to the achievement of business objectives by identifying advice opportunities and referrals.
Actively participates in community events, promoting the TD Brand.
Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.
Education & Experience:
Undergraduate degree or equivalent experience.
2+ years experience working with customers and/or sales in any capacity or equivalent.
Supervisory or leadership experience preferred.
Demonstrated ability to provide Legendary Customer Service.
Strong verbal and written communication skills.
Sales and Operational Management skills.
Ability to manage competing priorities.
Previous consumer and residential lending experience preferred.
Proficient in Microsoft Office.
Knowledge of banking products and services preferred.
Demonstrated organization, interpersonal, communication and decision-making skills.
Shows proficiency with expense management.
Notary License (Preferred).
Must maintain an active registration status with NMLS upon hire.
Customer Accountabilities:
Creates an environment where the team interacts with Customers in a warm and engaging manner.
Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers.
Establishes and supports strong partnership between colleagues.
Leads and reinforces Customer service activities.
Responsible for maintaining optimal colleague scheduling.
Acts as an escalation point for Customer problem resolution.
Creates personal experiences by getting to know each Customer's needs.
Shareholder Accountabilities:
Leads and drives operational compliance of all Store operations.
Ensures the Store operates efficiently by adhering to the banks policies and procedures.
May perform daily store operation activities.
Identifies and mitigates risk and proactively audits for adherence to compliance.
Supports and participates in process improvement opportunities.
Employee/Team Accountabilities:
Leads and supports a high performing team.
Ensures colleagues comply with all TDBFG policies.
Shares knowledge, information, skills, and subject matter expertise among the team.
Supports an environment where team freely escalates business challenges.
OCC Language:
This position falls within the definition of Loan Originator.
Must be eligible for employment with a covered financial institution.
Satisfactory results on a criminal background check and a credit report check are required.
Physical Requirements:
Domestic Travel – Occasional
Performing sedentary work – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their goals.
Additional Information:We’re delighted that you’re considering building a career with TD.
Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our Values:At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues.
Our Commitment to Diversity, Equity, and Inclusion:At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.
Helping to Make an Impact in Communities – TD Ready Commitment:TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.
#J-18808-Ljbffr