University of New Mexico
Zimmerman/Adobe Creative Commons
University of New Mexico, Albuquerque, New Mexico, United States, 87101
Student Technical Specialist
Requisition IDreq30609
Working TitleZimmerman/Adobe Creative Commons
Pay$16.00 Hourly
CampusMain - Albuquerque, NM
DepartmentCULLS (107A)
Employment TypeStudent Employment
Student TypeStudent Employment
StatusNon-Exempt
Background Check Required
For Best Consideration Date8/30/2024
Position Summary
The University of New Mexico's Adobe Creative Commons, a partnership between UNM IT, University Libraries, and Adobe Education, seeks self-motivated and highly-engaged student employees interested in a digital literacy-oriented customer service work environment. Adobe Creative Commons Assistants are the first point of contact for most patrons at the ACC, and take care of most of the one-on-one trainings and lending processes for the ACC.
The ACC is the service point in the library that provides tech lending and learning for digital media production through equipment and software training, including helping to maintain and monitor the ACC areas. Candidates must have a basic understanding of Adobe Creative Cloud software and digital media hardware like cameras, as well as Mac OS, Windows, and mobile environments. Applicants should be able to take initiative to solve many of the technical and operational problems that will come up on a day-to-day basis, working both independently and in a close team. Applicants should expect to be assigned additional projects under supervision to maintain, update, and improve the space, such as workflow updates, inventory, and reorganization.
Under supervision, Adobe Creative Commons Assistants work with ACC staff and students in a close team environment. On a more limited and sometimes cross-functional basis, they also work with the Brain Bar (which provides general tech support) and other University Libraries staff and students.
Duties include:Consistently going through lending proceduresMaintain and monitor equipment, including elevating issues to staffHelp student, faculty, and staff patrons with accessing ACC specific resources, such as tech lending and Adobe Creative Cloud accessTrain student, faculty, and staff patrons on equipment and Adobe Creative Cloud softwareIdentify and elevate issues to staff as appropriateOpen and/or close ACC facilities and ensure that the ACC remains and safe and comfortable destination for UNM students, faculty, and staffFurther and refresh knowledge of digital media production equipment and software during work hoursSupport and maintain posters and signage in and about the ACCMaintain and monitor spaces through administrative tasks such as forms, documentation, tracking of patron questions and space use headcounts, and cleaning of the ACC's areasParticipate in special projects as assignedSuccessful applicants will have the opportunity for progressively independent work and increased responsibility. Benefits of this position include: opportunity to develop tutoring skills in digital media production; receiving guidance and mentoring from library staff; developing professional skills such as interpersonal communication, critical thinking, detail-orientation, and problem-solving; and developing and applying technical skills on digital media production equipment and Adobe Creative Cloud software.
All ACC student employees may be asked to work evenings, nights, and/or weekends. All UL&LS student employees are employed on a term basis for the current / impending school year.
Minimum Qualifications
Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.
Preferred Qualifications
Minimum Qualifications
Currently enrolled at UNM for a minimum of 6 credit hours during the normal school year.Demonstrated proficiency in Adobe Creative Cloud apps (equivalent may be accepted if applicant is willing to learn) and/or digital media production hardware such as AV equipment.Excellent customer service skills.Customer service experience OR digital media project management skills.Demonstrated excellent oral, written, and interpersonal communication skills.Demonstrated ability to work creatively, collaboratively, and effectively.Preferred Qualifications
Customer service experience AND digital media project management skills.Previous experience with digital media tutoring or instruction of some kind.Advanced soft skills in digital media creation, such as advanced design or video production skills.Work study preferred.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.To be considered, a resume and cover letter are required to attached.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
Requisition IDreq30609
Working TitleZimmerman/Adobe Creative Commons
Pay$16.00 Hourly
CampusMain - Albuquerque, NM
DepartmentCULLS (107A)
Employment TypeStudent Employment
Student TypeStudent Employment
StatusNon-Exempt
Background Check Required
For Best Consideration Date8/30/2024
Position Summary
The University of New Mexico's Adobe Creative Commons, a partnership between UNM IT, University Libraries, and Adobe Education, seeks self-motivated and highly-engaged student employees interested in a digital literacy-oriented customer service work environment. Adobe Creative Commons Assistants are the first point of contact for most patrons at the ACC, and take care of most of the one-on-one trainings and lending processes for the ACC.
The ACC is the service point in the library that provides tech lending and learning for digital media production through equipment and software training, including helping to maintain and monitor the ACC areas. Candidates must have a basic understanding of Adobe Creative Cloud software and digital media hardware like cameras, as well as Mac OS, Windows, and mobile environments. Applicants should be able to take initiative to solve many of the technical and operational problems that will come up on a day-to-day basis, working both independently and in a close team. Applicants should expect to be assigned additional projects under supervision to maintain, update, and improve the space, such as workflow updates, inventory, and reorganization.
Under supervision, Adobe Creative Commons Assistants work with ACC staff and students in a close team environment. On a more limited and sometimes cross-functional basis, they also work with the Brain Bar (which provides general tech support) and other University Libraries staff and students.
Duties include:Consistently going through lending proceduresMaintain and monitor equipment, including elevating issues to staffHelp student, faculty, and staff patrons with accessing ACC specific resources, such as tech lending and Adobe Creative Cloud accessTrain student, faculty, and staff patrons on equipment and Adobe Creative Cloud softwareIdentify and elevate issues to staff as appropriateOpen and/or close ACC facilities and ensure that the ACC remains and safe and comfortable destination for UNM students, faculty, and staffFurther and refresh knowledge of digital media production equipment and software during work hoursSupport and maintain posters and signage in and about the ACCMaintain and monitor spaces through administrative tasks such as forms, documentation, tracking of patron questions and space use headcounts, and cleaning of the ACC's areasParticipate in special projects as assignedSuccessful applicants will have the opportunity for progressively independent work and increased responsibility. Benefits of this position include: opportunity to develop tutoring skills in digital media production; receiving guidance and mentoring from library staff; developing professional skills such as interpersonal communication, critical thinking, detail-orientation, and problem-solving; and developing and applying technical skills on digital media production equipment and Adobe Creative Cloud software.
All ACC student employees may be asked to work evenings, nights, and/or weekends. All UL&LS student employees are employed on a term basis for the current / impending school year.
Minimum Qualifications
Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.
Preferred Qualifications
Minimum Qualifications
Currently enrolled at UNM for a minimum of 6 credit hours during the normal school year.Demonstrated proficiency in Adobe Creative Cloud apps (equivalent may be accepted if applicant is willing to learn) and/or digital media production hardware such as AV equipment.Excellent customer service skills.Customer service experience OR digital media project management skills.Demonstrated excellent oral, written, and interpersonal communication skills.Demonstrated ability to work creatively, collaboratively, and effectively.Preferred Qualifications
Customer service experience AND digital media project management skills.Previous experience with digital media tutoring or instruction of some kind.Advanced soft skills in digital media creation, such as advanced design or video production skills.Work study preferred.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.To be considered, a resume and cover letter are required to attached.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.