AVP - Loss Mitigation Operations

The AVP of Loss Mitigation Operations provides leadership, direction, and coordination of all activities for functions specific to Loss Mitigation Quality Assurance and Settlement in accordance with regulatory compliance, and company guidelines. This position is responsible for managing all quality assurance and settlement activities in accordance with established work rules, goals & objectives, and improving timeline and performance. The AVP of Loss Mitigation Operations is responsible for establishing and maintaining a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

The AVP of Loss Mitigation Operations reports to the VP of Loss Mitigation and must develop strong working relationships with direct reports, key stakeholders, vendors, investors/agencies, co-workers, and customers.

Primary Responsibilities

• Maintain scalable, efficient, and compliant processes, procedures, and controls
• Oversee department performance
• Manage and develop managers, supervisors, and future leaders
• Guide day-to-day operations
• Respond to and participate in department internal and external audits
• Use analytics to identify areas for improvement
• Contribute to company culture and employee engagement
• Other duties not described above may be assigned as needed

Qualifications

Required:

• 5+ years' experience in loss mitigation
• 5+ years' experience in mortgage servicing
• 5+ years' experience in MSP/Black Knight products
• 5+ years' experience leading projects
• 3+ years' experience in leadership, and leading other leaders
• Proven record of leadership and sound management skills
• Deep understanding of all GSE and Agency servicing guides
• Strong problem solving and communication skills
• Strong computer literacy with an emphasis on Microsoft Excel
• Extensive experience with Fannie Mae's SMDU and Freddie Mac's Workout Prospector and Resolve.

Desired:

• Bachelor's degree in finance, accounting or a related field.
• Management experience in multi-site/offshore teams preferred.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort mill, SC
• St. Louis Park. MN
• Coppell TX

Employee Status

• Regular

Travel

• No

Telecommuter Position

• No