Waterford Crystal Limited
IT Help Desk Technician
Waterford Crystal Limited, West Valley City, Utah, United States,
IT Help Desk Technician
Job Details
Job Location
Operations Office - Taylorsville, UT
Remote Type
Hybrid
Position Type
Regular
Salary Range
$18.00 - $25.00 Hourly
Job Category
Information Technology
Description
Waterford is looking for a skilled Help Desk technician to provide fast and useful technical assistance on computer systems! This role is responsible for all user support services in the IT department and technical assistance and support related to computer systems, hardware, and software for Waterford.org. If this sounds like you, keep reading!
Responsibilities
Manage, respond to, and escalate help desk tickets as needed
Diagnose, troubleshoot, and provide solutions for help desk issues
Participate in a 24/7 on call rotation for emergency situations
Escalate help desk and on call emergencies to IT
Provision computer hardware and accounts for new employees
Write, review, and follow internal help desk policies in coordination with IT
Identify and suggest possible improvements on procedures
Continuously champion, promote, and advance diversity, equity, and inclusive excellence at Waterford.org
Collaborate on and contribute to organizational DEI efforts and goals
A help desk technician should be familiar with most of the following technologies:
Atlassian Suite
Slack
Google Workspace
Outlook
Office 365 products
Windows 10/11
macOS
Linux
Intune/Azure
Basic understanding of enterprise networks
All forms of software and hardware installations on end-user equipment
Qualifications
Effective communication skills with the ability to communicate technical information, both verbal and written, to a wide range of end-users.
Strong customer service and technical troubleshooting skills a must.
Good understanding of computer systems, mobile devices and other tech products
A+, Network+, Associate Degree in IS, or equivalent certifications preferred
About Waterford.org
Waterford.org is an education not for profit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents and caregivers as a child's first teacher at home and supports teachers in the classroom. Currently, Waterford.org serves over 300,000 children across 43 states every year.
Our Commitment to Equity & Inclusion
Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children, families and caregivers in underserved communities. At Waterford, we actively seek talent who bring different backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.
Working at Waterford.org
Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, hourly position will pay $18.00-25.00 per hour depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering.
Waterford.org Employee Growth & Applications
At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.
Equal Opportunity Employer
Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Job Details
Job Location
Operations Office - Taylorsville, UT
Remote Type
Hybrid
Position Type
Regular
Salary Range
$18.00 - $25.00 Hourly
Job Category
Information Technology
Description
Waterford is looking for a skilled Help Desk technician to provide fast and useful technical assistance on computer systems! This role is responsible for all user support services in the IT department and technical assistance and support related to computer systems, hardware, and software for Waterford.org. If this sounds like you, keep reading!
Responsibilities
Manage, respond to, and escalate help desk tickets as needed
Diagnose, troubleshoot, and provide solutions for help desk issues
Participate in a 24/7 on call rotation for emergency situations
Escalate help desk and on call emergencies to IT
Provision computer hardware and accounts for new employees
Write, review, and follow internal help desk policies in coordination with IT
Identify and suggest possible improvements on procedures
Continuously champion, promote, and advance diversity, equity, and inclusive excellence at Waterford.org
Collaborate on and contribute to organizational DEI efforts and goals
A help desk technician should be familiar with most of the following technologies:
Atlassian Suite
Slack
Google Workspace
Outlook
Office 365 products
Windows 10/11
macOS
Linux
Intune/Azure
Basic understanding of enterprise networks
All forms of software and hardware installations on end-user equipment
Qualifications
Effective communication skills with the ability to communicate technical information, both verbal and written, to a wide range of end-users.
Strong customer service and technical troubleshooting skills a must.
Good understanding of computer systems, mobile devices and other tech products
A+, Network+, Associate Degree in IS, or equivalent certifications preferred
About Waterford.org
Waterford.org is an education not for profit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents and caregivers as a child's first teacher at home and supports teachers in the classroom. Currently, Waterford.org serves over 300,000 children across 43 states every year.
Our Commitment to Equity & Inclusion
Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children, families and caregivers in underserved communities. At Waterford, we actively seek talent who bring different backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.
Working at Waterford.org
Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, hourly position will pay $18.00-25.00 per hour depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering.
Waterford.org Employee Growth & Applications
At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.
Equal Opportunity Employer
Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.