Intuit Inc.
Staff Business Data Analyst
Intuit Inc., San Diego, California, United States, 92189
Come join the Customer Success, Data and Analytics Team as a Staff Business Data Analyst. We are seeking an experienced and self-motivated individual to deliver a delightful experience for our customers by prioritizing product quality across all TurboTax products. The ideal candidate will be responsible for driving targets, coordinating with a team of peer analysts, developing dashboards, contributing to and utilizing GenAI tools, and providing data-driven insights that will improve customer experience by identifying and reducing friction.Responsibilities
Drive business results
: Identify and help craft the most important KPIs to monitor the effectiveness of our operations and drive automated availability of those metrics. Distill the data into key storylines that create a shared understanding of opportunities and influence teams to act.Amplify reporting insights
: Demonstrate reporting craft by reimagining the existing reporting suite of dashboards using data visualization best practices, including uniform visuals, metric definitions, and accessible data dictionaries, to provide a comprehensive view of KPI performance.Improve performance
: Collaborate effectively with Product, Design, and Development to drive improvements across all TurboTax products. Identify areas of operational and experiential opportunity using data-driven insights and root cause analysis, providing recommendations to subject-matter experts.Automate data capabilities
: Leverage advanced modeling techniques, GenAI, and self-serve tools to develop new metrics, data pipelines, and expanded capabilities to automate processes and support business decisions.Minimum Requirements
7+ years of experience working in the analytics fieldAbility to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendationsOutstanding communication skills with both technical and non-technical colleaguesExperience as a business partner for senior leaders; comfortable distilling complex data into a simple storylineExcited to mentor other team members and develop talentHighly proficient in SQL, Tableau, and ExcelExperience with scripting/programming languages including R or Python preferredExcellent problem-solving skills and end-to-end quantitative thinkingAbility to manage multiple projects simultaneously to meet objectives and key deadlinesProactive and inquisitive learner, seeks out and capitalizes on opportunities for change that enhance the business.
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Drive business results
: Identify and help craft the most important KPIs to monitor the effectiveness of our operations and drive automated availability of those metrics. Distill the data into key storylines that create a shared understanding of opportunities and influence teams to act.Amplify reporting insights
: Demonstrate reporting craft by reimagining the existing reporting suite of dashboards using data visualization best practices, including uniform visuals, metric definitions, and accessible data dictionaries, to provide a comprehensive view of KPI performance.Improve performance
: Collaborate effectively with Product, Design, and Development to drive improvements across all TurboTax products. Identify areas of operational and experiential opportunity using data-driven insights and root cause analysis, providing recommendations to subject-matter experts.Automate data capabilities
: Leverage advanced modeling techniques, GenAI, and self-serve tools to develop new metrics, data pipelines, and expanded capabilities to automate processes and support business decisions.Minimum Requirements
7+ years of experience working in the analytics fieldAbility to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendationsOutstanding communication skills with both technical and non-technical colleaguesExperience as a business partner for senior leaders; comfortable distilling complex data into a simple storylineExcited to mentor other team members and develop talentHighly proficient in SQL, Tableau, and ExcelExperience with scripting/programming languages including R or Python preferredExcellent problem-solving skills and end-to-end quantitative thinkingAbility to manage multiple projects simultaneously to meet objectives and key deadlinesProactive and inquisitive learner, seeks out and capitalizes on opportunities for change that enhance the business.
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