Scaler Global Inc
Account Operations Manager
Scaler Global Inc, New York, New York, us, 10261
About Us:
Scaler helps pave the way for a net-zero carbon future in the real estate market. Our innovative ESG software tools empower investors and fund managers with the insights needed to enhance asset performance and reduce environmental impact.
Role Overview:
We are seeking for an engaged, dynamic Account Operations Manager to work with and manage the day-to-day relationships with our Scaler clients, real estate investors and advisors. The Account Operations Manager will collaborate cross-functionally to provide an exceptional client experience to Scaler clients from onboarding to management to renewal. The Account Operations Manager will implement best practices in strategic account management to ensure a seamless support model that strengthens trusted relationships with Scaler clients.
ResponsibilitiesDeliver prompt and professional service to our Scaler clients through verbal and written communicationsDetermine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platformProactively support the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data setsProject manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clientsDevelop and maintain positive working relationships with clients and other key partnersBecome a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learningContribute to the overall Scaler partnership strategyContribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materialsRequirements
Minimum 2 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or ESG industryBachelor's degree in Business, Sustainability, Marketing, or otherwise proven experience equivalentAdvance Proficient in Microsoft Excel and PowerPointExcellent data management skillsExcellent communication, organizational, strategic thinking, and problem-solving skillsNice to Have
Experience coding using general-purpose programming languages like PHP, Python, Javascript, SQL, and CSSIndustry background in Real Estate, Sustainability, and/or techNice to Have
Experience coding using general-purpose programming languages like PHP, Python, Javascript, SQL, and CSSIndustry background in Real Estate, Sustainability, and/or techBenefits
Top-of-market salary and a generous equity stake in the company25 paid vacation days per year, but the opportunity for more if neededWe offer a hybrid work policy: 2 days working from home and 3 days in-office each weekFour months of parental leaveAnnual personal development budgetWe are a global company that meets in person at least once a yearWhy Scaler?
When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are committed to making a positive impact on our customers' journey to achieving absolute zero carbon.
Scaler helps pave the way for a net-zero carbon future in the real estate market. Our innovative ESG software tools empower investors and fund managers with the insights needed to enhance asset performance and reduce environmental impact.
Role Overview:
We are seeking for an engaged, dynamic Account Operations Manager to work with and manage the day-to-day relationships with our Scaler clients, real estate investors and advisors. The Account Operations Manager will collaborate cross-functionally to provide an exceptional client experience to Scaler clients from onboarding to management to renewal. The Account Operations Manager will implement best practices in strategic account management to ensure a seamless support model that strengthens trusted relationships with Scaler clients.
ResponsibilitiesDeliver prompt and professional service to our Scaler clients through verbal and written communicationsDetermine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platformProactively support the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data setsProject manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clientsDevelop and maintain positive working relationships with clients and other key partnersBecome a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learningContribute to the overall Scaler partnership strategyContribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materialsRequirements
Minimum 2 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or ESG industryBachelor's degree in Business, Sustainability, Marketing, or otherwise proven experience equivalentAdvance Proficient in Microsoft Excel and PowerPointExcellent data management skillsExcellent communication, organizational, strategic thinking, and problem-solving skillsNice to Have
Experience coding using general-purpose programming languages like PHP, Python, Javascript, SQL, and CSSIndustry background in Real Estate, Sustainability, and/or techNice to Have
Experience coding using general-purpose programming languages like PHP, Python, Javascript, SQL, and CSSIndustry background in Real Estate, Sustainability, and/or techBenefits
Top-of-market salary and a generous equity stake in the company25 paid vacation days per year, but the opportunity for more if neededWe offer a hybrid work policy: 2 days working from home and 3 days in-office each weekFour months of parental leaveAnnual personal development budgetWe are a global company that meets in person at least once a yearWhy Scaler?
When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are committed to making a positive impact on our customers' journey to achieving absolute zero carbon.