Customer Solutions Consultant

This remote opportunity is open to candidates residing anywhere in the United States or Canada.The

Customer Solutions Consultant

(CSC) works to streamline and enhance the customer experience by bridging gaps between Sales, Services, Success, Support, and Product. CSCs have a passion for problem solving, interpersonal savvy, and subject matter expertise to deliver an optimal customer journey and technical solutions. Their positive attitude, empathy, and ability to identify with a customer’s mindset is used to effectively advocate internally for customer needs and drive for results.Primary Duties and ResponsibilitiesSubject matter expert on designated facets of VelocityEHS productsAct as “connective tissue” on technical matters between Sales, Services, Success, Support, and ProductEnable customer-facing and technical teams to streamline and enhance the customer experienceActively manage JIRA board of technical customer issues in collaboration with Product and Development teamsWork in Salesforce Service Cloud for case details in conjunction with Success and Support teamsConsult on and develop internal support materials, solutions sheets, and help center articlesLeverage change management fundamentals to drive ongoing communicationsManage internal continuous improvement initiatives and processesIndependently solve simple customer issuesIndependently coordinate relevant parties and solve complex customer issuesProactively anticipate outcomes and strategize with customers for the best possible solution(s)Prepare and deliver technical presentations that explain simple solutions to internal stakeholders and external customersMinimum Skills and QualificationsBachelor’s degree in a related science field such as Kinesiology, Engineering, Public and Occupational Health, Safety, or Environmental required1-3 years of relevant experience in Software as a Service (SaaS), Environmental, Health & Safety (EHS) and/or similar industry requiredStrong active listening, written, and verbal communication skills to effectively manage customer and internal stakeholder expectationsExperience owning internal processesDetail-oriented and self-motivatedStrong decision-making, organizational, and analytical skillsExperience maintaining a high level of activity, managing multiple ongoing projects, working independently, and working effectively in a team environmentProactive learner and open to constructive feedbackPreferred Skills and QualificationsMaster’s degree or advanced knowledge of the EHS spaceDemonstrated experience leading live, written, and virtual customer and senior management communicationDemonstrated experience developing internal processes and workflowsStrong understanding of software methodologies, behavior, processes, and customer journey across Sales, Services, Success, Support, and ProductVelocityEHS is the largest and fastest-growing environmental, health, safety (EHS), and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk, and Environmental Compliance.Our customers include the world’s most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we’ve worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.The VelocityEHS team includes unparalleled industry expertise, with more certified experts in health, safety, industrial hygiene, ergonomics, sustainability, the environment, AI, and machine learning than any EHS software provider. Recognized by the EHS industry’s top independent analysts as a Leader in the Verdantix 2023 Green Quadrant Analysis—VelocityEHS is committed to industry thought leadership and to accelerating the pace of innovation through its software solutions and vision. Its privacy and security protocols, which include SOC2 Type II attestation, are among the most stringent in the industry.You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page!Generous time off programsMedical/dental coverage, retirement (with employer match)Parental leave plans for all family typesJob shadowing programs and one-on-one coaching opportunitiesTuition reimbursement for continuing education, advanced degrees, and certificationsRemote-first and flexible work schedule to fit your family’s needsMonthly stipend to make your home office more comfortable, productive, and successfulCorporate wellness and personalized preventative mental health care programsSummer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting hrpolicy@ehs.com.

#J-18808-Ljbffr