Oncourse Home Solutions
Head of Sales & Strategy
Oncourse Home Solutions, Naperville, Illinois, United States, 60564
Who We Are
Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an 'Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don't have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.
The Head of Sales & Strategy is a critical role within an organization, responsible for driving revenue growth, developing and executing strategic plans, and leading a team of sales professionals to achieve success. This role will be developing winning sales and retention strategies while delivering strong customer experience and putting customer value first.
Responsibilities
Develop a top-tier sales & retention department within our contact center by coaching and developing our existing talent, retaining top talent and identifying areas of investment.Design and implement sales strategies throughout the call center by analyzing customer trends, evaluating scripting, and identifying new product and promotion opportunities.Own sales & retention targets & compensation structure and align with delivering on business objectives.Analyze customer data and trends to identify areas for improvement; this includes tracking sales & retention performance, identifying underperforming areas, and developing strategies to improve results.In partnership with the Vice President of Customer Experience ensure that we prioritize customer needs and experience above all else and deliver a best-in-class customer experience.Partner with product management and technology to ensure the contact center sales team has the technology needed to deliver and exceed goals.Collaborate with marketing & pricing / product teams to deliver reliable sales forecasts that drive business planning efforts.Stay up to date on industry trends and best practices; this includes attending industry events, reading trade publications, and networking with other sales professionals.Experience
Bachelor's degree in business or a related field.8+ years of experience in a sales leadership role with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay. Ideally 5+ years direct management of sales agents, and 3+ years of managing sales managers.Proven success of achieving and exceeding revenue growth.Proven leader of multiple layers within successful inside sales teams.Experience working in a fast-paced environment.Experience leveraging 3rd party vendors for supplemental sales.Excellent communication and presentation skills.Strong bias for data-based decision makingEducation
Bachelor's degree (or relevant experience)
Computer Skills Needed to Perform the Job
Proficiency in Microsoft O365Strong Excel SkillsStrong Powerpoint / Presentations
Join our SUPER Team and Enjoy Amazing Benefits!
Competitive Compensation:
We value your hard work and are proud of our competitive pay for performance philosophy.Comprehensive Health Coverage:
Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.401(k) Plan with 4% Company Match:
Secure your future with our robust retirement plan.Defined Contribution Arrangement : 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.Generous Paid Time Off:
Take the time you need to recharge and relax.Education Assistance Program:
Invest in your growth and development with our support.FSA/HSA Options:
Flexible spending and health savings accounts to manage your transportation and dependent care expenses.Employee Wellness:
Access to EAP, health, legal, and financial resources to support your overall well-being.Vibrant Company Culture:
Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Competencies
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Functional and Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.Perspective - Looks toward the broadest possible view of an issue/challenge; has broad-ranging personal and business interests and pursuits; can easily pose future scenarios; can think globally; can discuss multiple aspects and impacts of issues and project them into the future.Problem Solving - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
#LI-MY1
Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an 'Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don't have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.
The Head of Sales & Strategy is a critical role within an organization, responsible for driving revenue growth, developing and executing strategic plans, and leading a team of sales professionals to achieve success. This role will be developing winning sales and retention strategies while delivering strong customer experience and putting customer value first.
Responsibilities
Develop a top-tier sales & retention department within our contact center by coaching and developing our existing talent, retaining top talent and identifying areas of investment.Design and implement sales strategies throughout the call center by analyzing customer trends, evaluating scripting, and identifying new product and promotion opportunities.Own sales & retention targets & compensation structure and align with delivering on business objectives.Analyze customer data and trends to identify areas for improvement; this includes tracking sales & retention performance, identifying underperforming areas, and developing strategies to improve results.In partnership with the Vice President of Customer Experience ensure that we prioritize customer needs and experience above all else and deliver a best-in-class customer experience.Partner with product management and technology to ensure the contact center sales team has the technology needed to deliver and exceed goals.Collaborate with marketing & pricing / product teams to deliver reliable sales forecasts that drive business planning efforts.Stay up to date on industry trends and best practices; this includes attending industry events, reading trade publications, and networking with other sales professionals.Experience
Bachelor's degree in business or a related field.8+ years of experience in a sales leadership role with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay. Ideally 5+ years direct management of sales agents, and 3+ years of managing sales managers.Proven success of achieving and exceeding revenue growth.Proven leader of multiple layers within successful inside sales teams.Experience working in a fast-paced environment.Experience leveraging 3rd party vendors for supplemental sales.Excellent communication and presentation skills.Strong bias for data-based decision makingEducation
Bachelor's degree (or relevant experience)
Computer Skills Needed to Perform the Job
Proficiency in Microsoft O365Strong Excel SkillsStrong Powerpoint / Presentations
Join our SUPER Team and Enjoy Amazing Benefits!
Competitive Compensation:
We value your hard work and are proud of our competitive pay for performance philosophy.Comprehensive Health Coverage:
Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.401(k) Plan with 4% Company Match:
Secure your future with our robust retirement plan.Defined Contribution Arrangement : 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.Generous Paid Time Off:
Take the time you need to recharge and relax.Education Assistance Program:
Invest in your growth and development with our support.FSA/HSA Options:
Flexible spending and health savings accounts to manage your transportation and dependent care expenses.Employee Wellness:
Access to EAP, health, legal, and financial resources to support your overall well-being.Vibrant Company Culture:
Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Competencies
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Functional and Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.Perspective - Looks toward the broadest possible view of an issue/challenge; has broad-ranging personal and business interests and pursuits; can easily pose future scenarios; can think globally; can discuss multiple aspects and impacts of issues and project them into the future.Problem Solving - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
#LI-MY1