Residence Inn
Sales Coordinator
Residence Inn, Hampton, Virginia, United States, 23661
LTD Hospitality Group is seeking highly motivated, strategic leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as a Sales Coordinator.
The Sales Coordinator is responsible for the administrative support functions of the sales team and serves as a liaison to the clients to ensure guest satisfaction. The Sales Coordinator accurately completes a variety of administrative duties requested by colleagues within the Sales and Front Office Departments to provide timely and professional service to our guests.
Job Objective 1.) Daily logging and distribution of all incoming sales and catering leads, gathering all relevant details to assist the Director of Sales to respond in a prompt manner.
2.) Professionally answer phone calls to the sales office and accurately takes messages, as applicable
Conceptualize, draft and send well-constructed and professional correspondence including proposals, contracts, etc. for assigned sales managers
Ensure that all correspondence is 100% accurate and specific to each client
Create and distribute reports necessary for the department in a timely manner including End of Month Sales Reports, Group Pace Reports, Group Resume and BEO Packets, etc.
Processing deposits, invoicing and posting payment for Catering and Group Contracts
Assist with filing and closing out events/groups (posting points, adding notes, etc.)
Maintain account files and ensure all information is included in the file (i.e. contracts, turnover checklists, post-convention reports, etc.)
Enter group information (sites, resumes, banquet event orders, etc.) into CRM
Accurately block function space in CRM for future group bookings
Assist with hosting property tours, familiarizing customers and potential customers with property features, products and services.
Input amenities into appropriate system for VIP clients and processes paperwork
Provide support to reservations team with entering individual and group block reservations into property management system
Assist with additional office coverage when necessary
Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication.
Maintain an organized professional-looking office environment. Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively
Perform in a manner that demonstrates the philosophies of LTD Hospitality Group culture and professionalism at every opportunity
Required Knowledge, Skills and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.
Prefer at least one year of hospitality experience.
The ability to effectively communicate with guests and coworkers in a friendly and positive manner. Professional, responsive, and a positive work attitude. Approach all encounters in an attentive, friendly and service-oriented manner. Strong verbal skills and the ability to communicate professionally.
Work with different levels of management and associates as a team player.
Work independently without direct supervision.
Show initiative, strive for excellence, accept responsibility and be goal oriented.
Must have excellent computer skills with knowledge to create and maintain spreadsheets, reports and work with multiple brand systems.
Excellent writing skills including proper spelling, grammar, and punctuation. Attention to detail.
Excellent verbal communication skills for both telephone and in-person interaction with clients.
Able to multitask and prioritize departmental functions to meet deadlines. Resourceful, flexible, and well organized.
Able to maintain filing systems and complex databases.
Maintains confidentiality and security of all hotel information and internal documents.
Lightspeed/Galaxy, Opera/Concerto, Delphi or Fosse system knowledge, Microsoft Office knowledge/skills required, prefer excel experience
LTD’s core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Benefits:
Medical, Dental, Vision & 401 (k) with company match
Voluntary Short Term
Life & Accidental Death Insurance
Hotel Discounts
Paid Time Off
Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!
The Sales Coordinator is responsible for the administrative support functions of the sales team and serves as a liaison to the clients to ensure guest satisfaction. The Sales Coordinator accurately completes a variety of administrative duties requested by colleagues within the Sales and Front Office Departments to provide timely and professional service to our guests.
Job Objective 1.) Daily logging and distribution of all incoming sales and catering leads, gathering all relevant details to assist the Director of Sales to respond in a prompt manner.
2.) Professionally answer phone calls to the sales office and accurately takes messages, as applicable
Conceptualize, draft and send well-constructed and professional correspondence including proposals, contracts, etc. for assigned sales managers
Ensure that all correspondence is 100% accurate and specific to each client
Create and distribute reports necessary for the department in a timely manner including End of Month Sales Reports, Group Pace Reports, Group Resume and BEO Packets, etc.
Processing deposits, invoicing and posting payment for Catering and Group Contracts
Assist with filing and closing out events/groups (posting points, adding notes, etc.)
Maintain account files and ensure all information is included in the file (i.e. contracts, turnover checklists, post-convention reports, etc.)
Enter group information (sites, resumes, banquet event orders, etc.) into CRM
Accurately block function space in CRM for future group bookings
Assist with hosting property tours, familiarizing customers and potential customers with property features, products and services.
Input amenities into appropriate system for VIP clients and processes paperwork
Provide support to reservations team with entering individual and group block reservations into property management system
Assist with additional office coverage when necessary
Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication.
Maintain an organized professional-looking office environment. Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively
Perform in a manner that demonstrates the philosophies of LTD Hospitality Group culture and professionalism at every opportunity
Required Knowledge, Skills and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.
Prefer at least one year of hospitality experience.
The ability to effectively communicate with guests and coworkers in a friendly and positive manner. Professional, responsive, and a positive work attitude. Approach all encounters in an attentive, friendly and service-oriented manner. Strong verbal skills and the ability to communicate professionally.
Work with different levels of management and associates as a team player.
Work independently without direct supervision.
Show initiative, strive for excellence, accept responsibility and be goal oriented.
Must have excellent computer skills with knowledge to create and maintain spreadsheets, reports and work with multiple brand systems.
Excellent writing skills including proper spelling, grammar, and punctuation. Attention to detail.
Excellent verbal communication skills for both telephone and in-person interaction with clients.
Able to multitask and prioritize departmental functions to meet deadlines. Resourceful, flexible, and well organized.
Able to maintain filing systems and complex databases.
Maintains confidentiality and security of all hotel information and internal documents.
Lightspeed/Galaxy, Opera/Concerto, Delphi or Fosse system knowledge, Microsoft Office knowledge/skills required, prefer excel experience
LTD’s core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Benefits:
Medical, Dental, Vision & 401 (k) with company match
Voluntary Short Term
Life & Accidental Death Insurance
Hotel Discounts
Paid Time Off
Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!